Volunteer Coordinator

JOB TITLE: Volunteer Coordinator

REPORTS TO: Associate Director of Development

SCHEDULE: Monday-Friday (9:00am – 5:00pm) [Various Schedules]

LOCATION: Pasadena, CA (Multi-site; travel between centers and programs required)

STATUS: Full-Time, 35-40 hrs/wk, Non-Exempt

DRIVER POSITION: Yes [ If yes, see driving policy below]

SALARY RANGE: $21.63/hr - $26.44/hr

NOTE:

To be considered for the role, you will need to submit a cover letter.

At Ability First, we are dedicated to helping individuals with disabilities achieve their personal best. Our mission is to look beyond disabilities, focus on capabilities, and expand possibilities. Through programs, services, and community engagement, Ability First empowers individuals and families while building meaningful connections with supporters, volunteers, and partners.

The Volunteer Coordinator leads the re-launch, development, and ongoing management of Ability First’s organization-wide volunteer program. This role designs and delivers a consistent, mission-aligned volunteer experience that supports program operations, special events, and development goals across all Ability First locations.

Working closely with Development, Programs, HR, and Marketing & Communications, the Volunteer Coordinator recruits, trains, and supports volunteers while cultivating them as long-term supporters, donors, and ambassadors of the organization. This position plays a key role in strengthening community engagement and advancing Ability First’s mission through strategic volunteer leadership.

• Re-launch and manage an organization-wide volunteer program aligned with Ability First’s mission and development strategy
• Develop clear volunteer roles, placement pathways, and engagement opportunities across programs and special events
• Manage and maintain the volunteer website and volunteer management platform
• Establish volunteer policies, procedures, onboarding processes, and training standards
• Collect and analyze volunteer data; track engagement, retention, and outcomes; provide regular reports to leadership

• Recruit volunteers through community partnerships, schools, corporations, and individual outreach
• Serve as the primary point of contact for volunteer communication, engagement, stewardship, and solicitation
• Partner with the Development team to introduce volunteers to fundraising, giving, and event participation opportunities
• Support strategies that encourage volunteers to become donors, advocates, and organizational ambassadors

• Coordinate volunteer onboarding, background checks, compliance requirements, and training
• Match volunteers to appropriate roles based on skills, interests, and organizational needs
• Provide ongoing supervision, recognition, and support to ensure positive volunteer experiences
• Address volunteer concerns in collaboration with program directors and regional leadership

• Work closely with program directors and center leadership to identify volunteer needs and ensure effective placement
• Support development initiatives and fundraising events through volunteer coordination
• Collaborate with HR and Marketing & Communications on volunteer recruitment messaging and impact storytelling
• Assist the Associate Director of Development with community engagement initiatives and special projects
• Other duties and responsibilities as assigned to support the mission of the program and organization.

• Bachelor’s degree or equivalent experience in nonprofit management, volunteer coordination, or community engagement is preferred.
• Two to four years of experience coordinating volunteers or community-based programs is preferred.
• Understanding of volunteer stewardship and basic fundraising principles is preferred.
• Strong organizational, communication, relationship-building, and project management skills
• Experience working cross-functionally with development and program teams
• Comfort using volunteer management systems, CRM tools, Microsoft 365, and AI-powered productivity tools is preferred.
• Must agree to abide by Ability First…