Nonprofit Client Support Associate

Job Title: Nonprofit Client Support Associate

Reports to: Homeowner Engagement Director

Location: Hybrid (primarily in-person in Pasadena/Altadena)

Compensation: Hourly

Status: Part-time, 19.5 hours per week maximum, not benefits eligible

Would you like to lend your skills to support individuals and families affected by the January 2025 fires? Are you a compassionate, organized, administrative professional? If so, please consider applying for the Client Support Associate position at the Foothill Catalog Foundation.

The Foothill Catalog Foundation is seeking a Client Support Associate to work closely with the Director of Homeowner Engagement in supporting individuals and families rebuilding after the recent Los Angeles Wildfires. This role plays a key part in helping homeowners navigate the Foothill Catalog process with clarity, empathy, and consistent administrative support.

The Client Support Associate provides day to day administrative and coordination support across the homeowner journey, from initial inquiry and outreach through plan selection, licensing, and construction coordination. The role involves regular communication with homeowners, maintaining accurate records, and helping ensure that homeowners understand their options and next steps as they move through the rebuilding process.

This position is well suited for someone who enjoys administrative work with a strong people facing and mission driven focus, and who is comfortable balancing detailed record keeping with supportive, service oriented engagement.

This role works collaboratively across departments from Design to Build, and represents the organization in its most public-facing homeowner engagements, reporting directly to the Homeowner Engagement Director.

• Strong organizational and administrative skills with attention to detail
• Clear and empathetic communication skills, written and verbal
• Comfort working directly with individuals and families in sensitive or high stress situations
• Ability to manage multiple tasks and follow established processes
• Interest in community focused or nonprofit work; experience in housing, recovery services, or client support is a plus
• Bilingual Spanish-English proficiency desired, both spoken and written
• Basic proficiency in Google or Microsoft Workspace (Docs, Sheets, Gmail); experience with CRM tools or intake systems a plus

• Bachelor’s Degree or higher preferred
• Relevant experience in outreach, case management, housing assistance, customer service, or a related role is recommended
• Community-based or nonprofit experience preferred
• Familiarity with residential architecture or permitting processes is a plus, but not required

• Support the Director of Homeowner Engagement in managing homeowner consultations and follow up
• Serve as a point of contact for homeowners, responding to questions and providing clear guidance on process steps
• Assist homeowners in understanding Foothill Catalog designs, builder pathways, and plan licensing
• Track homeowner progress and maintain accurate records across internal systems
• Coordinate scheduling, documentation, and internal handoffs across the Foothill Catalog team
• Provide general administrative support related to homeowner services and engagement activities
• Attend community events, workshops, or tabling opportunities to represent The Foothill Catalog and connect with prospective homeowners.