Senior Director, Communications; LA & West LA Service

Technical Summary

The Senior Director of Communications operates in a labor environment with high visibility among Southern California media outlets. Our Los Angeles and West Los Angeles medical center markets are a hub for high-profile sports and community partnerships, and the senior director will play a key role in managing these markets' brand reputation through issues management, public relations, and other strategic internal/external communications.

The senior director serves as a counsel to executive leadership, driving local, regional, and Enterprise business objectives such as membership growth and retention and employee engagement through precise and strategic communications.

This senior director level position is primarily responsible for directing and overseeing the development of strategic communication plans and the implementation of communication efforts. This position directs and oversees communications across multiple business functions, directs complex projects or project components, and oversees complex communication activities.

• Models and drives continuous learning and maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating and empowering teams; building organizational capacity and grooming high potentials for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance and leadership when difficult decisions need to be made;
  
  and ensuring performance management guidelines and expectations drive business needs.
• Oversees the operation of multiple units and departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; engaging strategic, cross‑functional business units to champion and drive support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; anticipating and removing obstacles that impact performance;
  
  addressing performance gaps and implementing contingency plans accordingly; ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies; serving as a subject‑matter expert and trusted source to executive leadership; and providing influence and consultation in the development of the larger organizational or business strategy.
• Oversees complex communication activities by ensuring team members provide support to internal and/or external stakeholders; managing and maintaining vendor relationships; reviewing and approving communication activities; defining and communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked.
• Directs and oversees the development of strategic communication plans by directing consultation with key clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; analyzing, reviewing, and synthesizing data and information; ensuring input and resources are obtained to fulfill communication plan objectives; ensuring plans are aligned with the organizational strategy; directing project scope and schedules; creating and managing budgets and resources;
  
  identifying and leveraging appropriate audiences and channels; influencing key stakeholders and leadership on strategic direction; and ensuring strategic support on a variety of organizational initiatives.
• Oversees the implementation of communication efforts by consulting with stakeholders or vendors on change management and implementation strategies; assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; ensuring communication plans are implemented on time, on budget, and within agreed upon…