Community Specialist, IT​/Tech

The Community Specialist is responsible for building brand affinity and fostering meaningful engagement with our customer community across digital touchpoints. This role serves as the voice of the brand within social platforms and online communities—engaging directly with consumers, responding to feedback, and driving authentic, culturally relevant interactions.

Supporting both the Micromobility (Electric Scooter) and growing E-Bike business units, this role plays a critical part in strengthening brand loyalty, increasing relevance within social algorithms, and creating organic momentum through consistent, high-quality community engagement. The Community Manager partners closely with Social, User Operations, and Marketing teams to ensure community efforts align with brand values, customer experience standards, and long-term growth initiatives.

• Engage with customers on social media platforms and online forums. Respond to comments, messages, and feedback promptly and in a manner that aligns with the brand.
• Support brand affinity through consistent, authentic community interaction.
• Monitor conversations within the micromobility and e-bike space.
• Engage with relevant brands, creators, and cultural moments to maintain social relevance.
• Surface community feedback and sentiment to the Social Media Manager, Product Marketing, PR & IMC teams.
• Support community initiatives tied to loyalty, user operations, or brand programs.
• Stay informed on social and digital culture trends to support organic engagement.
• Assist with community moderation and platform best practices.

• Bachelor’s degree in Marketing, Communications, or a related field preferred, or equivalent experience.
• 1–3 years of experience in social media, community management, or digital engagement roles.
• Strong written communication skills and a comfort level engaging with customers publicly.
• Familiarity with major social platforms and online communities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a proactive, detail-oriented mindset.
• Interest in digital culture, social media trends, and community-driven brands.
• Experience in consumer electronics, micromobility, e-commerce, or lifestyle brands is a plus.

This position is primarily office-based and requires prolonged periods of sitting and working at a computer using standard office equipment. The role involves frequent collaboration with internal teams and may require occasional extended hours during planning cycles or major campaign launches. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus.

Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.