Patient Access Representative ED

Overview

When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees.

When you join the Huntington family, you’ll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.

• Patient Access Representatives (PAR I) provide patients with a welcoming experience while facilitating access to care.
• Perform a variety of Patient Access activities for Inpatient, Outpatient and/or Emergency Services. Cross trained to support roles and responsibilities throughout Patient Access, including scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration.
• Understand insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements; determine third party liability (TPL); verify Medi-Cal / Medicare eligibility; assess workers compensation eligibility; provide patient estimates; determine patient liability; secure cash deposits (co-pays, deductibles, cash packages).
• Provide superior customer service through all personal and professional interactions with customers within Huntington Health.

• High school diploma or equivalent required.
• Associate Degree/College Diploma in Hospital Administration or equivalent preferred.

• Minimum 1 year Customer Service experience required.
• Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.

• Typing 35 wpm required.
• Must pass competency tests on a regular basis.
• Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served.
• Must have the ability to promote positive customer service while working in a highly demanding and complex environment.
• Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.

• Job Title:
  
  Patient Access Representative I
• Department:
  Emergency Room Registration
• Shift Duration: 8 hours
• Primary Shift: Days
• Time Type:
  Full time
• Location:
  
  100 W California Blvd, Pasadena, CA 91105
• Pay Range:
  The estimated base rate for this position is $24.00 - $31.00 per hour.
• Additional compensation may be available through differentials, extra shift incentives, bonuses, etc. Base pay is part of a comprehensive rewards package with benefits for qualifying positions.