Patient Service Representative - Oncology, Pasadena

Posted Date: 01/28/2026

Job # 28535

In this role, you will provide direct support to physicians and patients for assigned primary and/or specialty care physicians. You will act as a liaison between patients and physicians, assist patients in accessing services within the health system, facilitate communication with referring physicians, refer patients to appropriate resources, and provide follow-up through telephone and EPIC/Care Connect.

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for community clinics as assigned

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the university system and its services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
• Familiarity and knowledge of authorization process & managed care programs

Salary Range: $30.36/hr - $43.49/hr