Solution Design Consultants/Architects
Job in
Pasadena, Los Angeles County, California, 91122, USA
Listed on 2026-03-01
Listing for:
TecTammina
Full Time
position Listed on 2026-03-01
Job specializations:
-
Engineering
Job Description & How to Apply Below
Qualifications
- Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers;
- Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights)
- Interactive Voice Response (IVR) design (preferably Genesys Voice Portal)
- Call recording (preferably NICE)
- Workforce management solutions (preferably Aspect)
- Performance management and data warehousing (preferably Merced and Business Objects)
- Integration with web services
- Computer Telephony Integration (CTI) (preferably Genesys)
- Intermediate or higher level of proficiency in Microsoft Excel is required
- Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)
Job Status:
Permanent
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