Customer Service Rep

Position Overview

Our client is seeking an experienced Customer Service Representative to join their team in a fast-paced call center environment. This role is ideal for a customer-focused professional who excels in handling high call volumes, resolving issues efficiently, and delivering exceptional service with a positive attitude.

• Handle inbound and/or outbound customer calls in a professional and timely manner
• Respond to customer inquiries, concerns, and service requests with accuracy and empathy
• Resolve issues related to accounts, orders, billing, or general product/service questions
• Document all customer interactions clearly and accurately in internal systems
• Meet or exceed daily performance metrics, including call volume, quality, and resolution standards
• Escalate complex issues to appropriate departments when necessary
• Maintain a strong understanding of company products, services, and policies
• Provide consistent, high-quality customer experiences in every interaction

• Prior call center or high-volume customer service experience
• Strong verbal and written communication skills
• Ability to multitask and navigate multiple systems simultaneously
• Excellent problem-solving skills and attention to detail
• Comfortable working in a structured, metrics-driven environment
• Proficient with computers and CRM/call management systems
• Bilingual skills (a plus, not required)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.