Customer Service Representative

Overview

Description:

Engineous Group Inc, is a reputable company that specializes in providing safety solutions for businesses across various industries. We are currently seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative (CSR). As a CSR at Engineous Group Inc, you will be the primary point of contact for our valued customers, ensuring their satisfaction and addressing their inquiries and concerns in a professional and timely manner.

In this role, you will handle a variety of customer service tasks, including answering incoming calls, responding to emails and live chats, processing orders and returns, and resolving customer issues. You will also maintain accurate and up-to-date customer records and contribute to improving our overall customer service experience.

• Managelargeamounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as aclient service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree