Virtual Programs Master's Intern

2026 Summer Intern

Location:

Walnut Center, 393 Walnut St, Pasadena 91188 (flexible; part remote, part on site).

Digital Interface and Self Strategy Program

• Get Care Now – Kaiser Permanente’s enterprise on‑demand virtual care service on kp.org. Immediate care by phone or video, 24/7.
• E visits – Secure asynchronous online care option on kp.org for a structured medical questionnaire and clinical guidance, without scheduling appointments.
• KP.org Appointment Center Booking – Secure online scheduling feature for members to book, view, change, or cancel appointments without calling.
• KP.org Message Center – Secure online messaging hub for non‑urgent communication between members and care teams on kp.org.

• Public Health
• Healthcare Administration
• Public Relations and Communications
• Computer Science
• Data Science
• Liberal Arts
• Business Administration
• Finance & Accounting

• Digital & Technical Curiosity – interest in digital platforms, UX, consumer journey mapping, and healthcare technology.
• Structured Thinking – break down ambiguous problems into logical components and communicate conclusions clearly.
• Communication Skills – strong written and verbal communication; draft concise summaries.
• Collaboration & Professionalism – effective team player, receptive to feedback, manage multiple priorities.
• Self‑Starter Mentality – initiative, ask thoughtful questions, ownership of assigned work.
• Attention to Detail – produce accurate, high‑quality deliverables.
• Exposure to healthcare, digital transformation initiatives, or consulting environments.
• Analytical & Problem‑Solving – review data, identify patterns, translate findings into actionable recommendations; comfortable with Excel.
• Experience with PowerPoint, process flows or journey mapping.

This position provides analytical support to a project or department. Under the guidance of a Project Manager/Director, responsibilities include data collection, research, analysis, recommendations, and presenting results.

• Contribute high‑level analytical support to a project or department requiring marketing, information management, finance, management, economics or statistics knowledge.
• Full range of project components.
• Assigned to at least one project and produce results and report as a team member.
• Organize assigned tasks, identify and structure information collection activities, and set timelines as directed.
• Develop tools to identify and document best practices.
• Prepare Excel, Word or PowerPoint reports; work with Access or similar tools to develop data extracts and management information reports.
• Produce graphic information using Excel or PowerPoint or similar software.
• Contribute to development of management information and analysis, provide recommendations, assist with formal presentations to various management levels; identify alternative solutions to project issues.
• Contribute to development of project plans to ensure timely deliverables and successful completion, demonstrating understanding of business intersections.
• Assist with identification and development of training information.
• Kaiser Permanente conducts compensation reviews routinely; reserves right to re‑evaluate and change job descriptions or pay status with notice.

Experience: N/A

• Bachelor’s degree required.
• Enrolled in or recent graduate of an MBA or other master’s level program at an accredited college or university.

N/A

• Solid analytical skills, problem solving, project management and critical thinking.
• Strong project management skills.
• Excellent verbal and written communication skills.
• Ability to utilize Excel, Word, PowerPoint, and Access at a working level.
• Must be able to work in a Labor/Management Partnership environment.

• Knowledge of SQL or SAS highly desirable.