Product Operational Readiness Managerial Consultant IV

Technical Summary

This is an exciting opportunity to play a key role in supporting the successful launch of new product offerings within the National Product Design and Management (NPDM) organization. As part of the Product Operational Readiness team, you will help translate strategy into action by ensuring business areas, systems, and stakeholders are fully prepared for upcoming deployments. NPDM’s business strategy involves rapid execution and organizational change, and your work will directly contribute to the smooth and effective delivery of these initiatives.

Team members in Product Operational Readiness will collaborate across programs and business units to implement readiness plans, coordinate stakeholder engagement, and support communication and training activities. You will help identify operational impacts, assist business partners in adopting new processes, and ensure teams are ready for go-live. This role offers the opportunity to contribute to large-scale transformation, strengthen cross-functional alignment, and help deliver new products that enhance the experience of our members and partners.

Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across one or more functional tracks or work streams. Drives business strategy, organizational alignment, and prioritization of business initiatives. Leads the work of project/program team members by requesting and coordinating internal and/or external resources. Leads the development and implementation of business initiatives, systems, and/or processes to a desired future state.

Manages complex, cross-functional projects/programs, and proactively monitors and identifies client, project, program, and/or business risks. Designs and leads change management plans associated with business initiatives. Drives assessment of strategic performance metrics to support business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations.
  
  Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines;
  
  identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across one or more functional tracks or work streams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and…