Learning Development Lead - Pool Operations

Job Title: Learning Development Lead – Pool Operations Reports to: Director of Pool Operations Location: Travel Required (Multi-location, up to 75%)
FLSA Status: Full Time, Exempt

We are seeking a passionate and experienced Learning & Development Lead to oversee and elevate the training of swim instructors and aquatic staff across our network of franchise locations. This role plays a vital part in ensuring our teaching standards, safety practices, and customer service excellence are consistent and compliant with our brand. The Learning & Development Lead will also be responsible for onboarding and developing Assistant General Managers (AGMs) who are specialized in the aquatics side of the business.

• Design and deliver hands‑on, poolside training workshops for new and existing swim instructors.
• Support the development and rollout of instructional materials, training manuals, and best practices for aquatic instruction.
• Facilitate onboarding and continuous learning for new AGMs specializing in aquatics, ensuring they meet leadership and instructional benchmarks.
• Mentor AGMs to become high‑performing leaders and trainers within their respective schools.

• Conduct regular on‑site visits to franchise locations to observe lessons, provide feedback, and coach instructors.
• Evaluate instructor performance using standard rubrics and provide actionable development plans.
• Ensure franchisee operations are in compliance with brand standards, safety policies, and instructional protocols.
• Partner with local leadership to identify performance gaps and develop strategic training responses.

• Host regional or national aquatic‑focused workshops and seminars to advance instructor skills and engagement.
• Stay current with industry standards and integrate best practices into training content.
• Promote a culture of continuous improvement and professional growth among aquatic teams.

• Work cross‑functionally with operations, safety, and franchise support teams to ensure cohesive training efforts.
• Serve as a brand ambassador and training liaison to franchise owners and their teams.
• Contribute to the development and refinement of training strategies and long‑term learning initiatives.

• Minimum 3–5 years of experience in swim instruction, aquatics programming, or a related leadership/training role.
• Proven experience training, coaching, or mentoring instructors or operational leaders.
• Excellent understanding of swim school operations, safety compliance, and customer service principles.
• Strong interpersonal, facilitation, and communication skills.
• Ability to travel frequently to franchise locations (including overnights and weekends as needed).
• Lifeguard, CPR, and relevant aquatic instructor certifications (e.g., WSI, STA, Swim England) are preferred.
• Experience in franchising or multi‑site operations is a plus.

• Elevated instructor performance and customer satisfaction scores.
• Strong, capable AGMs leading high‑quality aquatic programs.
• Franchise locations consistently meet brand and instructional standards.
• A proactive, energized training culture that drives excellence across the network.

Work Location:

On the road

Pay: $70,000.00 - $80,000.00 per year