Fire Sprinkler Technician

Overview

Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver a superior experience and maintain a culture that thrives on success and safety.

Our mission is to be the best fire protection company the industry has ever seen.

As a Sprinkler Service Technician at Encore, you will be a key part of making sure our customers’ fire sprinkler systems are ready when they are needed most. You will inspect, test, service, and troubleshoot wet, dry, pre-action, and deluge systems, with a focus on reliability, compliance, and clear communication. This is a field-based role with a mix of planned service, repairs, and occasional emergency calls.

It is a strong fit for technicians who take pride in their craft, enjoy solving problems on active job sites, and want to work on a team that values professionalism, technical expertise, and continuous learning.

• Service, test, inspect, and troubleshoot both basic and complex fire sprinkler systems.
• Perform routine maintenance and repairs with accuracy, efficiency, and attention to detail.
• Look for issues where systems are not working properly or not meeting current code requirements and recommend what needs to be fixed or upgraded.
• Work with contractors, building maintenance staff, and internal office teams to schedule and complete service calls.
• Document what you find, what you recommend, and what you repair, in line with company expectations and NFPA standards.
• Take part in on-call rotations and respond to emergency service requests when needed.
• Follow all safety procedures and represent Encore in a professional way on every job site.

• High school diploma or GED required, with technical or industry related experience preferred
• Working knowledge of fire sprinkler systems, their components, and common tools used to service them
• Familiarity with NFPA codes and general fire protection standards
• Ability to read and understand blueprints and system drawings
• Strong communication and documentation skills for use with customers and internal teams
• Ability to lift up to 50 pounds and work at heights of 30 feet or more
• Valid driver’s license and willingness to travel within your assigned territory
• Experience operating lifts and an understanding of OSHA safety practices
• Professional, team-oriented mindset and a consistent focus on doing the job safely and correctly

• You have three or more years of experience inspecting, servicing, or repairing fire sprinkler systems.
• You have NICET certification in water-based systems inspection, testing, or layout.
• You have experience handling both routine inspections and more complex repair work.
• You are known for catching issues early, explaining them clearly to customers, and following through until they are fixed.

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Pay:
  Hourly rate based on experience with a performance-based bonus opportunity.
• Tuition Assistance:
  Paid tuition for fire protection-related schooling needed to obtain licensing.
• Purpose-Driven Work Environment:
  We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Swag:
  High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
• People-Focused Culture:
  We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success:
  Access to leading-edge web-based productivity tools.
• Health and Wellness:
  Comprehensive medical, dental, and…