Manager, Inside Sales

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

The Inside Sales Manager leads and develops the Inside Sales team responsible for driving growth in business and medical product sales associated with MHA’s Navigator and Long-Term Care membership clients. This role oversees a team of Inside Sales Representatives, ensuring disciplined execution of sales strategies, effective pipeline development, and strong member engagement. The Inside Sales Manager provides leadership, coaching, and data-driven direction to optimize performance, enhance partner relationships, and align execution with the organization’s broader sales and contracting strategy.

The ideal candidate has a proven track record of building inside sales teams from the ground up and accelerating them to double‑digit growth.

• Lead, coach, and motivate a team of Inside Sales Representatives to achieve and exceed individual and team sales targets.
• Oversee member communications and ensure consistent, high‑quality experience across all Inside Sales interactions.
• Provide ongoing training, mentoring, and professional development to enhance the team’s sales capabilities, product knowledge, and customer engagement skills.
• Develop and implement short and long‑term sales strategies that support business objectives and member growth within Navigator and LTC.
• Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership.

• Establish and manage sales goals, activity metrics, and KPIs; monitor performance through dashboards and CRM reporting.
• Analyze sales data and work with Trade to understand market trends to identify opportunities for improvement and recommend process or strategy adjustments.

• Partner with Marketing, Trade, and Business Partners to align lead generation, outreach campaigns, and sales initiatives.
• Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership.
• Strong ability to foster teamwork and build collaborative relationships.
• Excellent management, coaching, and leadership skills.
• Superior oral and written communication abilities.
• Sales and pipeline development skills.
• Customer service orientation and strong interpersonal skills.
• Analytical thinking and problem‑solving capabilities

• 3+ years managing a team of sales development representatives
• Minimum of 5 years of experience as an Inside Sales Development Representative.
• Experience building an inside sales team from inception.
• Comprehensive knowledge of Inside Sales concepts, principles, and best practices.
• Demonstrated track record of managing and achieving repeatable outcomes through the application of consistent, structured inside sales processes.
• Demonstrated experience leading and developing sales teams.
• Experience with budgeting, strategic planning, and process improvement is a plus.

• Remote or on‑site environment
• Percentage of travelling required/otherwise enter n/a
• This role is eligible for a commission/incentive compensation bonus structure based on quota goal attainment.

MHA continues to lead by providing purpose‑driven and value‑based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!

• Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
• Teledoc access
• Fitness Reimbursement
• Commuter Benefit Plan
• Access to an Employee Assistance Program (EAP)

• Paid Time Off
• Your birthday is a day off and a…