Head of Audit

Head of Premium Audit

Join to apply for the Head of Premium Audit role at Berkshire Hathaway GUARD Insurance Companies.

Job posting date: 1 day ago. Applicants: among the first 25.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country.

Our vision is to be the leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity.

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

• Lead the Premium Audit function for Small Commercial Insurance, driving operational excellence and audit accuracy and enhancing customer experience across audit processes.
• Strategic leadership: develop and execute the strategic vision for the Premium Audit department.
• Develop a service‑focused mindset within the department and implement audit procedures and education aimed at improving audit compliance.
• Lead and manage a team of audit professionals and external vendors.
• Oversee the completion of physical, virtual, and voluntary audits, ensuring accuracy and timeliness.
• Translate data into actionable insights that drive business strategies and initiatives.
• Provide data‑driven recommendations that improve operational efficiencies and business performance (internal and vendor partners).
• Use data to assess the potential impact of different business strategies, scenarios, or decisions and guide recommendations accordingly.
• Collaborate with business teams to implement data‑driven initiatives and track their performance over time.
• Lead, motivate team leaders and agents, fostering a high‑performance culture that focuses on customer satisfaction and operational excellence, including external vendors.
• Provide coaching, feedback, and career development opportunities to ensure team members are engaged and performing at their best.
• Implement training programs to continuously improve the skills and capabilities of the contact center staff.
• Foster an environment of collaboration, innovation, and accountability.
• Implement and refine workflows and processes to enhance operational efficiency and minimize bottlenecks.
• Continuously evaluate and enhance operational processes, workflow, and technologies to drive productivity and regulatory compliance.
• Stay current with the latest technology, tools, and software solutions that can improve operational performance.
• Champion the adoption and integration of new technologies to enhance both customer experience and operational efficiency.
• Regularly review the business’s data needs and work with stakeholders to improve data collection methods, reporting processes, and analytical techniques.
• Ensure seamless customer/agent experience by developing and monitoring quality assurance programs, ensuring that all interactions are handled with professionalism, empathy, and efficiency.
• Oversee escalation processes, ensuring that complex or high‑priority customer issues are resolved promptly and effectively.
• Work with the customer/agent experience team to identify customer pain points and implement solutions to resolve them.
• Goal setting and alignment: set appropriate…