Business Support Specialist-Spa and Salon Space

Overview

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users.

Millennium Systems International is honored to have been named as 2025 NJ Top Workplace for the fourth consecutive year. MSI also earned two specialty awards:
Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility.

If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients! We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Formal training is provided for this remote full-time, hourly nonexempt position.

This role offers an excellent career growth path. New Grads Welcome!

Required hours: M-F 11:30AM to 8:15PM EST and Sat 9:00AM-5:45PM EST, one day off during the week and Sundays off, 40 hours a week working 5 days.

What will I be doing?

The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful.

You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

• Bachelor’s degree or Associates Degree preferred
• Ability to type greater than 35 wpm
• Reliable Internet Service Provider
• Excellent communication skills
• Tech savvy
• Salesforce exp a plus!

Must be authorized to work for any employer in the U.S. We are unable to provide sponsorship.

We offer:
Paid Time Off (PTO) and Holidays. Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day.

Medical, Dental, and Vision Benefits:
Subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly.

Life Insurance:
Millennium Systems International fully covers Life Insurance and Accidental Death & Dismemberment (AD&D).

Long-Term and Short-Term Disability Insurance:
Short-Term and Long-Term Disability insurance, fully covered for Long-Term Disability at 100%.

401(k) Retirement Plan: 401(k) with 100% match on up to 4% of contributions under Safe Harbor.

Learning & Development Opportunities:
Unlimited access to Udemy’s online courses to advance skills.

Pay Transparency:
Competitive wages and salaries with transparent, fair compensation reflecting teamwork, excellence and integrity. Compensation may include performance bonuses and incentives. Base salary range for this position in the United States starts at $38,000 to $40,000.

Note:

In line with Client-Centric philosophy, compensation reflects skill, experience, certifications, and location. Our base salary range is starting at $38,000 to $40,000; total compensation may include bonuses and benefits.