Technical Engagement Manager

IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service, and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.

IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including event management, incident management, change management, request fulfillment, and standard operating procedures. We support a wide range of enterprise customers, service providers, and telecommunications companies globally. Our autonomic technologies enable clients to lower costs, reduce human errors, and enhance service levels.

Headquartered in New York City, IPsoft operates in 10 countries across North America, Europe, and Asia. We aim to be a true partner in helping businesses achieve better outcomes.

Gartner's June 2012 Critical Capabilities Study ranks IPsoft #1 overall, highlighting our leadership in highly automated event and incident management services and our differentiation through service automation.

Managed Services, ITSM, Automation, Autonomic, IT Outsourcing

17 State Street 14th Floor, New York, NY 10004, United States

Website:

Industry: Information Technology and Services

Type:
Privately Held

Company Size:  employees

Founded: 1998

You will lead the engagement of a Fortune 1000 account and manage ongoing projects, ensuring high customer satisfaction through excellent service delivery. Responsibilities include leading weekly status calls, technical support reviews, quarterly executive presentations, and operational leadership.

• Ensure quality standards of technical and business service delivery
• Provide project and account oversight
• Advocate for client service requirements
• Promote IPsoft’s services and solutions to clients
• Coordinate between customers, executives, and technical teams
• Participate in conference calls, demonstrations, and presentations
• Support business and operational initiatives

• Bachelor’s degree in Computer Science, Information Management, or similar (business-oriented technical degrees and dual majors preferred)
• 5-8 years of hands-on technical experience
• 2-3 years in a business-oriented role such as technical project management or IT lead
• Excellent communication skills
• Strong organizational skills
• High work ethic and results-driven attitude
• Experience with business-driven technology solutions
• Passion for work and career
• Accountability for success and failures
• Experience in managed services preferred
• Knowledge in at least two domains such as Data Networking, Storage Management, Windows Administration, Messaging Platforms, Application Management, Data Center management, IP Telephony, or Security
• Familiarity with process methodologies like ITIL, ISO, eSCM, Six Sigma, Prince2, or PMBOK
• Project management training is a plus
• Technical and business writing skills

• Medical, Dental, and Vision Insurance
• Disability Insurance (Short Term and Long Term)