Chargeback Analyst II

Role Summary

The Chargeback Analyst II will be responsible for the timely review and validation of debit memos submitted for chargebacks through Model N Flex with complete accuracy. The incumbent will also resolve chargeback errors, communicate with wholesalers daily, and manage chargeback accounts resulting in more than $8B in annual chargebacks. Proper issuance of chargebacks ensures indirect sales data reflect accurate data used for sales and customer incentives and profitability analysis.

The specialist analyzes accounts using internal reporting tools to identify error and dollar trends and reports results to management.

• Analyze daily chargeback transactions to ensure chargebacks are accurately issued within 3-5 days in Model N Flex; research and investigate chargeback errors to proactively mitigate systematic issues with accounts and provide analysis for management review.
• Serve as the primary client contact for customers and inter-departmental teams (pricing, accounts receivable, government pricing, finance, returns, rebates, IT and EDI); lead and expert for wholesaler accounts and identify issues that could lead to revenue leakage, notifying management and proposing solutions.
• Analyze and report indirect sales results to Teva Account Managers, Branded Business Unit and Government Pricing team; identify trends in wholesaler chargeback submissions/dollars and communicate impact to management; proficient in Excel.
• Manage relationships with wholesalers; present error trends to wholesalers and internal customers, resolve errors, and prevent revenue leakage; lead regularly scheduled wholesaler conference calls, prepare agendas, document meeting notes, and track follow-up items to completion.
• Analyze customer deductions to determine validity and collaborate with Accounts Receivable to resolve chargeback deduction reconciliation issues.
• Act as primary contact for Sox, PWC, external and internal audits; investigate and analyze audit claims to resolution with supporting documentation; work with Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales.
• Identify Model N and EDI system issues and coordinate with Teva IT/EDI and wholesaler IT/EDI to expedite resolution; summarize issues for tracking and management presentation.

• Preferred: 0-1+ years experience in a corporate or pharmaceutical setting in functions such as Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks, or performing analysis in a corporate environment

• Experience with Microsoft Word and Excel required
• Experience with Model N Flex preferred
• Ability to work independently and with a team
• Good verbal and written communication skills
• Organized, detail oriented
• Ability to manage changing priorities
• Good problem solving skills

• High school diploma or GED equivalent required
• Bachelor's degree preferred