Office Supervisor

Overview

is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun.

Established in 1928, we have a legacy of excellence and the stability of an industry leader. We are currently seeking an Office Supervisor based out of our Parsippany, NJ office.

• The Office Supervisor is responsible for overseeing daily administrative and customer service operations to ensure efficient service delivery, high levels of customer satisfaction, and effective coordination among office staff, field service teams, and sales personnel.
• Supervise and support office staff handling inbound customer service calls, ensuring professionalism, accuracy, and timely resolution.
• Oversee billing and invoicing processes, ensuring accuracy, timeliness, and compliance with company policies.
• Manage collections activities, including follow up on past due accounts and coordination with customers to resolve payment issues.
• Direct routing and scheduling of service technicians to maximize efficiency and meet customer commitments.
• Serve as a central point of communication between the office, branch service teams, and sales teams to ensure alignment on customer needs and service expectations.
• Monitor daily workloads, staffing needs, and service backlogs, adjusting priorities as needed.
• Assist with training, coaching, and performance management of office staff.
• Maintain accurate records and ensure data integrity within company systems.
• Support branch management with reporting, administrative tasks, and operational initiatives.
• Promote a culture of teamwork, accountability, and customer focused service.

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Excellent organizational skills and a ability to manage multiple priorities, i.e. multi-task
• Strong Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

Salary Range: $65,000 - $85,000 per year

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities