Environmental Service Concierge​/Housekeeper

Overview

Position Summary: Perform a variety of general housekeeping duties in resident rooms, public areas and other interior/exterior facility areas and assist in maintaining a positive physical and psychosocial environment for residents while meeting or exceeding quality standards.

Working conditions: Full time. Hours/days as assigned.

• Reasonable Accommodations Statement
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Essential Job Functions
• Clean, disinfect and straighten resident rooms, hallways, lobbies, lounges, restrooms, corridors, common areas, elevators, stairways, laundry room and other work areas so health standards are met.
• Clean rugs, carpets, upholstered furniture and draperies using a vacuum cleaner and/or shampooer.
• Sweep, scrub, wax, and disinfect sinks, tubs, toilets and bathing rooms
• Polish silver accessories and metalwork such as fixtures and fittings.
• Dust and polish furniture, woodwork and equipment
• Wash windows, door panels and sills
• Empty wastebaskets and transport other trash and waste to disposal areas/trash receptables
• Clean up spills, soiled areas and other conditions as observed or directed.
• Collect, wash, dry, fold and distribute all laundry for the facility following the approved laundry procedures.
• Move and replace furniture as needed
• Ensure equipment is safe and stored properly and work areas are safe.
• Replace light bulbs
• Adhere to procedures regarding cleaners or other hazardous materials
• Restock/reorder supplies as necessary within budget and properly store them.
• Ensure universal precautions and infection control, isolation, fire, safety and sanitation practices and procedures are followed.
• Properly report any hazardous conditions and equipment, incidents or accidents
• Attend in-service and other training as required.
• Understand, comply with and promote resident rights
• Promote positive relationships with residents, visitors and regulators
• Maintain a professional appearance and attitude.
• Maintain confidentiality of all pertinent personal or health information concerning residents and employees.
• Perform other duties as required.

• Competency Statement(s)
• Accountability:
  Accepts responsibility and accounts for his/her actions
• Resident Oriented:
  Takes care of the residents’ needs while following company procedures.
• Ethical:
  Demonstrates conduct conforming to a set of values and accepted standards
• Respectful:
  Displays a caring, respectful and positive attitude when addressing residents, family members and co-workers.
• Honest/ integrity:
  Is truthful and seen as credible in the workplace.
• Relationship Building:
  Effectively builds relationships with residents and co-workers.
• Flexibility:
  Ability to cope successfully with unexpected events, handle several projects simultaneously and adapt to and support change.
• Reliability:
  Is dependable and trustworthy
• Responsible:
  Is held accountable or answerable for ones conduct.
• Interpersonal:
  Ability to resolve conflict in a positive way while seeking feedback to increase productivity of relationships. Maintains and enhances esteem of others while recognizing strengths and limitations of self and others.
• Motivation:
  Maintains a high level of interest and enthusiasm for job responsibilities and demonstrates a record of being a self starter and self motivator.
• Creativity:
  Seeks ways to improve all aspects of the job; brainstorms to develop suggestions and new ideas
• Communication:
  Communicates openly and honestly and with tact; promotes cooperation, trust and open exchange of ideas; treats others with respect; expresses facts and thoughts in writing in a clear and organized way; resolves conflicts in a positive way.
• Time Management:
  Effectively prepares and uses a “to do” list; allocates time to planning, thinking and mapping out tasks; controls time spent in attending meetings and controls interruptions.

A high school Graduate or General Education Degree (GED). No experience necessary. Skills are learned on the job.

Computer Skills
Basic computer skills with familiarity in Microsoft Environment

Certificates & Licenses
None required

Must be knowledgeable of general cleaning principles and have a desire to work with seniors; on-the-job training is provided.

The work involves various physical activities including standing, walking, lifting, carrying, reaching, and bending. See below for details.

End of Description

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.