Academic Support Services Technician

Academic Support Services Technician

Department: West Learning Commons

Location: Western Campus

Reports To: LC Supervisor, Testing and Tutoring

Recruitment Type: External/Internal

Requisition : req
6789

Employment Type: Part-Time Support Staff

Union Position: Union

Work Schedule: Monday-Thursday 2 pm-7 pm Friday 1pm-5pmoccasional Saturdays 10 am-2pm

Number of Openings: 1

Job Description:

SUMMARY
Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.

DUTIESAND RESPONSIBILITIES

Duties and responsibilities include,but are not limited to:

• Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
• Administers other institutional exams such as credit by exams (i.e. CLEP).
• Inputs placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
• Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
• Maintains accurate and complete records of the Learning Commons.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
• Assists with college-wide user logon support and print management.
• Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
• Responds to faculty and staff needs for operational issues and assistance with operating equipment.
• Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.
• Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
• Provides training workshops to students, faculty, and staff on the varying technologies at the site.
• Functionally supervises work study employees within the business unit.
• Performs other related duties within the job grade and job classification as assigned.

QUALIFICATIONS

EDUCATION and EXPERIENCE/TRAINING

• High school degree or GED
• Minimum of 3 years' work experience in an office setting,performing customer service or desktop support functions

KNOWLEDGE, SKILLS, and ABILITIES

• Intermediatekeyboarding, grammar, math, and Microsoft Suite skills.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated record of customer service with internal and external customers, in variedsettings (in person, online, and over the telephone).
• High degree of accuracy and attention to detail.
• Demonstratedability to handle multiple tasks/responsibilities and prioritize work.
• Sensitivity to respond appropriately to the needs of students and the community.

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Adaptability
• Qualityof Work

VERY IMPORTANT COMPETENCIES

• Communication
• Collaboration

IMPORTANT COMPETENCIES

• Continuous Improvement
• Time Utilization

PREFERRED

EDUCATION and EXPERIENCE/TRAINING

• Bachelor'sdegree.
• Two yearsof A/V Experience with an appropriate industry certification (Extron Certification).
• Two yearsof work experience in a community college/higher education environment
• Experience in Banner Information System
• Experience with Placement Testing
• Experience in Library circulation functions

KNOWLEDGE, SKILLS, and ABILITIES

High proficiency with the Microsoft Suite

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those thatmust be met by an employee to successfully perform the essential functions ofthis job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• The workis performed in a normal, professional office or library environment with moderate noise levels.
• The workarea is adequately lit, heated, and ventilated.
• Typically,the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse andkeyboard to type.
• Must beable to regularly kneel, crouch, stand, lift above head, climb ladders and liftor push items up to 25 pounds. Must occasionally lift or push items up to 50pounds such as special event equipment, flatbed cards, and library book carts.
• Walking,standing, bending carrying light items such as papers, files, pamphlets, books,etc. are regular frequent.
• Workrequires walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

SEIU Part-Time Position:

This is a Part-Time (1199/SEIU) Bargaining Unit Position, Grade 07. Part-Time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be…