Academic Support Services Tech; ASST

Position: Academic Support Services Tech (ASST)
Academic Support Services Tech (ASST)

Department: Learning Commons

Location: Western Campus

Reports To: Supervisor, Learning Commons

Recruitment Type: External/Internal

Requisition : req
6654

Employment Type: Part-Time Support Staff

Union Position: Union

Work Schedule: M-Th, 2:00 to 7:00; F, 1:00 to 5:00

Number of Openings: 1

Job Description:

SUMMARY

Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.

DUTIESAND RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

• Assists with college-wide user logon support and print management.
• Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
• Responds to faculty and staff needs for operational issues and assistance with operating equipment.
• Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.
• Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
• Provides training workshops to students, faculty, and staff on the varying technologies at the site.
• Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
• Administers other institutional exams such as credit by exams (i.e. CLEP).
• Inputs placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
• Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
• Maintains accurate and complete records of the Learning Commons.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
• Functionally supervises work study employees within the business unit.
• Performs other related duties within the job grade and job classification as assigned.

REQUIRED QUALIFICATIONS

EDUCATION and EXPERIENCE/TRAINING

• High school degree or GED
• Minimum of 3 years' work experience in an office setting, performing customer service or desktop support functions

KNOWLEDGE, SKILLS, and ABILITIES

• Intermediate keyboarding, grammar, math, and Microsoft Suite skills.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated record of customer service with internal and external customers, in varied settings (in person, online, and over the telephone).
• High degree of accuracy and attention to detail.
• Demonstrated ability to handle multiple tasks/responsibilities and prioritize work.
• Sensitivity to respond appropriately to the needs of students and the community.

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Adaptability
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Communication
• Collaboration

IMPORTANT COMPETENCIES

• Continuous Improvement
• Time Utilization

PREFERRED QUALIFICATIONS

EDUCATION and EXPERIENCE/TRAINING

• Bachelor's degree.
• Two years of A/V Experience with an appropriate industry certification (Extron Certification).
• Two years of work experience in a community college/higher education environment
• Experience in Banner Information System
• Experience with Placement Testing
• Experience in Library circulation functions

KNOWLEDGE, SKILLS, and ABILITIES

• High proficiency with the Microsoft Suite

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office or library environment with moderate noise levels.
• The work area is adequately lit, heated, and ventilated.
• Typically,…