Coordinator, Al Lopez Academy Alliance

Coordinator, Al Lopez Academy Alliance

Department: Student Affairs

Location: Western Campus

Reports To: Prog Mgr, Al Lopez Acad Alliance

Recruitment Type: External/Internal

Requisition : req
6710

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Standard College Hours M-F 8:30 am
-5:00 pm

Number of Openings: 1

Job Description:

SUMMARY

The Coordinator, Al Lopez Academic Alliance provides bi-lingual enrollment services and support for the following areas: admissions, registration, financial aid, ESL, student visas, transcripttranslations, scholarships, student loans, SAP, and academic dismissal. This position will assist the Program Manager in the coordination of ongoingeducational programming for the community including programming content,participant recruitment, technical logistics, budget monitoring and supervision of volunteers.

ESSENTIAL FUNCTIONS

Note:

All functions below must be able to be performed in both English and Spanish

• Greets visitors, responds to inquiries from current and prospective students in person and over the phone, makes appropriate referrals and schedules student appointments with the Academic Alliance
• Assists the Program Manager in the coordination of ongoing Academic Alliance educational programming (Education Conference, Scholarship Luncheon, Family Outreach Programs, etc.) including identification of student and keynote speakers, recruitment of participants, scheduling of venue, technical logistics, supervision of volunteers, marketing, catering and invitations
• Provides admission and registration information
• Provides student visa and transcript translation information and makes appropriate referrals
• Answers questions and assists with FAFSA completion, explains fund disbursement procedures and award status
• Provides scholarship and student loan information
• Answers questions regarding status of SAP and academic dismissal
• Assists students with completing necessary forms and validates forms for accuracy
• Accesses inputs and retrieves student data from Banner
• Provides functional supervision to work-study students
• Monitors departmental budget, inputs requisitions, processes payments
• Collects, maintains, and reports Academic Alliance student appointment data
• Organizes and maintains departmental filing system, orders and maintains office supplies
• Anticipates and meets all customer needs accurately, professionally and with a commitment to customer satisfaction
• Assists the Academic Alliance and community partners with the coordination and communication of events that promote Tri-C within the community.
• Performs other related duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate's degree
  • Significant related experience may substitute for education
• Minimum of three years of full-time program coordination or project administration including administrative support
• Demonstrated experience in a student services environment/higher education environment
• Demonstrated experience with an integrated student software system

KNOWLEDGE,SKILLS, and ABILITIES

• Bilingual in English and Spanish
• Demonstrated ability to prepare correspondence, general communications, presentations and reports
• Excellent organization, customer service, problem solving and conflict resolution skills
• Ability to interact professionally with internal and external customers at all times in person, on-line and over the phone
• Excellent verbal, interpersonal and written communication skills
• Demonstrated record of handling multiple tasks, assignments, and deadlines simultaneously
• Proven ability to maintain a high level of confidentiality and professionalism
• Demonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPoint and basic grammar and math skills
• Possess sensitivity to respond appropriately to the needs of the community

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Collaboration
• Communications

VERY IMPORTANT COMPETENCIES

• Time Utilization
• Quality of Work

IMPORTANT COMPETENCIES

• Adaptability
• Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Experience with Banner student data
• Experience assisting students with enrollment services support including admissions, registration, and…