Academic Support Services Tech; ASST

Apply for the Academic Support Services Tech (ASST) role at Cuyahoga Community College
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Department:
Learning Commons

Location:

Western Campus

Reports To:

Supervisor, Learning Commons

Recruitment Type:
External/Internal

Requisition

Employment Type:

Part-Time Support Staff

Union Position:
Union

Work Schedule:

M-Th 2:00–7:00; F 1:00–5:00

Number of Openings: 1

Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.

• Assists with college-wide user logon support and print management.
• Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
• Responds to faculty and staff needs for operational issues and assistance with operating equipment.
• Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.
• Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
• Performs campus repairs, preventive maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
• Provides training workshops to students, faculty, and staff on the varying technologies at the site.
• Administers college tests such as placement and student makeup exams both on campus and off‑site as needed.
• Administers other institutional exams such as credit-by‑exams (i.e., CLEP).
• Inputs placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Provides support for library circulation desk functions, including safekeeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
• Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
• Maintains accurate and complete records of the Learning Commons.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
• Functionally supervises work­study employees within the business unit.
• Performs other related duties within the job grade and job classification as assigned.

• High school degree or GED.
• Minimum of 3 years’ work experience in an office setting, performing customer service or desktop support functions.

• Intermediate keyboarding, grammar, math, and Microsoft Suite skills.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated record of customer service with internal and external customers, in varied settings (in person, online, and over the telephone).
• High degree of accuracy and attention to detail.
• Demonstrated ability to handle multiple tasks/responsibilities and prioritize work.
• Sensitivity to respond appropriately to the needs of students and the community.

• Service Focus
• Adaptability
• Quality of Work

• Communication
• Collaboration

• Continuous Improvement
• Time Utilization

• Bachelor's degree.
• Two years of A/V experience with an appropriate industry certification (Extron Certification).
• Two years of work experience in a community college/higher education environment.
• Experience in Banner Information System.
• Experience with Placement Testing.
• Experience in library circulation functions.

• Work performed in a normal, professional office or library environment with moderate noise levels.
• Work area adequately lit, heated, and ventilated.
• Employee may sit comfortably to perform duties and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.
• Must be able to regularly kneel, crouch, stand, lift above head, climb ladders and lift or push items up to 25 pounds.
• Must occasionally lift or push items up to 50 pounds such as special…