Team Member, Customer Service​/HelpDesk

Team Member

Parkville, MD

* Presents a neat, clean appearance, in company uniform

* Greets each customer they encounter with a smile and a word of welcome or departure

* Maintains a clean and safe environment for customers

* Serves customers according to all company procedures and standards

Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand

* Demonstrates a positive and enthusiastic attitude with co-workers

* Helps new employees through training and orientation

* Demonstrates patience and understanding when training others

* Keeps other employees informed about what he/she is doing

Attendance - is personally reliable

* Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks

* Provides appropriate notice when unable to be at work

* Provides written notice for being late or absent as required

* Understands and uses approved time keeping system

Cooperation with Management - is open and receptive to requests, demonstrates flexibility and dependability

* Demonstrates a positive and enthusiastic attitude with management

* Adjusts positively to requests for change from managers

* Accepts procedural changes positively and without loss of effectiveness

* Alerts management to station needs

* Anticipates problems and brings them to management's attention

* Follows through with all commitments made

Initiative and Energy - takes action without being told, goes beyond what is simply required, maintains a high activity level

* Helps others when needed without being asked

* Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer

* Is effective working on more than one task at a time

* Finishes tasks completely once begun

* Suggests ideas for solving problems, improving procedures, etc.

Benefits

* 30 hours week are entitled to enroll in medical, dental and 401k benefits. 32 hours a week are entitled to PTO

* Period bonus potential up to .50 cents per hour for every hour worked