Service Improvement Technical Specialist

** Role type:
** Full-time;
Fixed term until November 2027 Lead advanced service improvement / foster a culture of innovation and excellence / support strategic initiatives Apply now to lead transformative service improvements and drive strategic excellence across the University of Melbourne  
** About the role
** As a Service Improvement Technical Specialist, you will drive strategic business improvements, fostering a culture of innovation and excellence across the university. You will support the Associate Director in leading continuous improvement initiatives, providing expert guidance and coaching to senior leaders and staff.

This role offers the opportunity to implement advanced service and process improvement methodologies, ensuring long-lasting impact and value.

Your responsibilities will include:
Develop and Deliver Training:
Design, develop, and deliver tailored training programs in business improvement methodologies to enhance university-wide capability, equipping staff with the knowledge and skills to drive continuous improvement. Foster a Culture of Excellence:
Cultivate a collaborative, high-performing environment by mentoring, coaching, and empowering staff to develop business improvement skills and contribute to university initiatives.
** Who we are looking for
** You will be an experienced service improvement professional with a passion for innovation, capable of leading strategic initiatives and fostering a high-performing, collaborative environment to drive excellence within the university.

Possess qualifications in Lean, Six Sigma, BPM, or related fields.

Have extensive experience in service, process, and business improvement.

Demonstrate strong analytical, communication, and stakeholder management skills.

For further information regarding responsibilities and requirements please refer to the attached PD.
* This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
**
* Please note:

Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia. The Enterprise Performance Group (EPG) is a centre of excellence in business transformation and operational performance. We drive improved operational efficiency, effectiveness and experiences across the University by bringing together specialist skills and expertise in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.
** What we offer you!
** In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research.

Discover more via The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods.  To discuss your specific requirements, please feel free to contact Kim Groizard  or send an email titled 'Reasonable Adjustments' to
** If you feel this role is right for you, please apply with the following documents:*
* ** Cover Letter outlining your interest and experience*
* ** to respond to the selection criteria in the Position Description.
** If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
** Position

Description:

** Unlock endless opportunities and discover your future at the University of Melbourne. Join our passionate community of experts across diverse professional roles. Grow your career and support research, education and philanthropic initiatives with significant community impact. From our dedicated IT professionals and finance experts to our resourceful operations staff and countless other roles delivering serving excellence, our professional staff work diligently to enable the University's growth and achieve our strategic goals.

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