Program Supervisor, Temp

Overview

At Taproot Community Support Services, we’re a 100 percent employee‑owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends. As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 700‑plus employee‑owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community‑based services each year, walking alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.

The Program Supervisor position will oversee the day‑to‑day operation of the program by ensuring that the necessary facilities and equipment are in place, adhere to program policies, guidelines and best practices, and meet program standards and licensing requirements. The Program Supervisor will assist with recruitment, selection, orientation, training and monitoring. In addition to completing supervision tasks, supporting contractors as required, managing the program budgets, allocation of funds and on‑call processes.

This position reports to the Program Manager. This role is primarily off the floor; however, the employee may be required to provide direct service to the person served if staffing needs arise.

One (1) temporary, full‑time position working 40 hours per week, with a weekly schedule of:

• Wednesday through Sunday 14:00‑22:00, flexibility required due to program requirements
• Will be part of an on‑call rotation.
• Duration of position is dependent on incumbent.

• Plans and develops the program in consultation with the program manager, and plans and implements program activities and special events.
• Formulates program policies and procedures and evaluates the program in consultation with the Program Manager.
• Oversees the day to day operation of the program by ensuring that the necessary facilities and equipment are in place; program policies, guidelines and best practices are adhered to; and program standards and licensing requirements are met.
• Supervises/oversees program staff and contractors by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations.
• Participates in the recruitment and selection of program staff and contractors by performing duties such as screening applicants, participating in interview panels, and making hiring recommendations.
• Schedules program staff and sets up placements according to program requirements.
• Orients, determines the need for, and provides training to program staff, contractors, volunteers and practicum students.
• Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
• Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program, and represent the agency and/or program in external events.
• Maintains related records and statistics and produces reports as required.
• Operates motor vehicles safely and legally while transporting service recipients or on Taproot business.
• Provides on‑call and emergency coverage on pager or cell phone as required.
• Performs miscellaneous job‑related duties as required.
• Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

• A Degree or Diploma in one of the humanities, social sciences or related field.
• Minimum of three years in a similar facility or program, including at least one year in a supervisory or management role.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• Expe…