Server, Server​/Wait Staff

Overview

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This position is primarily responsible for the customer's dining experience. The incumbent is responsible for the restaurant, event, catering or other assigned guest meal events. The position ensures an exceptional dining experience for customers with primary responsibility for serving meals and legal beverages (for those locations which sell alcoholic beverages). This position works closely with co-workers to ensure a clean, safe and inviting environment.

The incumbent is responsible for maintaining a high quality of service and atmosphere for the customers.

• Primary responsibility for greeting and serving customers, providing a superior experience, ensures the highest standards of quality and service for dining in the Restaurants/Banquets and Events, to include catering as assigned
• Ensures guests are treated with the utmost timely respect and professional courtesy, from the start to the end of the service (payment of bill and thanking them for choosing us as their dining experience)
• Greets and takes customers’ meal and beverage orders, treating them with exceptional customer service (example: immediate offering of beverages, highlighting the menu, serving the meal timely, checking back to ensure satisfaction, clearing the table, boxing leftovers, and marketing desserts)
• Serves banquets/corporate and private events/parties/meetings, etc.
• Performs cross-functional duties of co-workers for exceptional service and coverage during absences
• Works closely with the kitchen to ensure only the highest quality food is delivered and presented to customers
• Address customer complaints, concerns and issues with tact and professionalism, bringing them to the attention of management
• Maintains knowledge and appropriate food handling and health/safety training and permits; maintains current on proper, hygienic and safe food handling practices
• Follows protocols, legal requirements and policies on all legal beverages, addressing and maintaining Age 21 protocols for customers; supports prevention of problems and liability related to excess drinking by notifying management
• Maintains an exceptionally clean environment through general cleaning and ensures a clean Dining Room/Restaurant/Banquet and Event experience for all guests
• Ensures proper payment policies, processes and controls are followed
• Maintains and practices safe, healthy and professional practices for customer service, food handling and preparation and the current required food handling permits
• Uses appropriate handling of food, dishes, glasses, cups and utensils; maintains brief yet courteous and professional interactions with customers
• Provides all customers with a professional and positive experience
• Takes a proactive, positive and sincere interest in customers, ensuring continuity of the company’s long-standing relationship with the community
• Complies with company policies, standards and protocols, SOPs, departmental checklists and other required rules and practices
• Follows safety and security practices and completes daily and routine departmental checklists and SOPs, adhering to cleanliness and safety details
• Participates in trainings and completes required training; adheres to departmental checklists and SOPs
• Other projects and duties as assigned

• Must be Twenty-One (21) Years of Age
• High School Diploma or Equivalence
• 1-2 years’ work experience working as a Restaurant Server
• Customer Service or related public service is preferred
• Previous demonstrated experience and knowledge of Legal Beverages (liquor, beer, wine, spirits), with regards to brands (for customer suggestions/pairings with food)
• Demonstrated knowledge of Food and Beverage services handling practices and food handling safety training, and possession and maintenance of current food handling permit, obtaining Serv Safe Certification as directed
• Demonstrated customer service experience working with the general public and the ability to tactfully address public concerns and complaints
• Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism
• Ability to maintain confidentiality and use discretion in dealing with sensitive information
• Physical demands include speaking, hearing, seeing, standing for long periods, walking, reaching, bending, stooping, kneeling, carrying, pushing, pulling and lifting up to 50 lbs
• Ability to adhere to regular attendance and to work evenings, weekends and holidays
• Ability to maintain satisfactory attendance, punctuality and flexible schedules

This job description is not designed to provide a comprehensive listing of duties and activities, which may change within the timeframe of the job description.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Restaurants

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