Customer Support Specialist

Overview

This position is dayshift that works Monday through Friday.

Responsible for professionally greeting clients and ensuring an orderly and efficient check-in process. Responsible for acquiring financial and insurance information from client or guardian and performing data entry of information into electronic health records. Provides administrative support services to achieve the goals of Westbrook Health Services. Provides basic clerical support by answering phone calls and directing visitors. This position may also require creating and maintaining telehealth connections between clients and providers.

• Excellent attention to detail and customer service skills
• Able to use basic office machines and computer systems
• Must be able to communicate clearly and accurately to convey and receive correct information
• Ability to work with staff, clients and family members in a professional, cooperative, ethical and respectful manner
• Ability to work with a diverse group of people
• Ability to effectively convey the mission of Westbrook Health Services

• High school diploma/GED; prior computer/PC experience is preferred
• Experience using an electronic health record or medical scheduling software preferred
• Customer service or medical office experience preferred
• Must pass Criminal Investigation Background and DHHR Background Checks as well as an observed urine drug screen

• Coordinate client appointments
• Conduct referral and intake interviews with client
• Enter and update electronic health records
• Verify client insurance prior to appointments and enter funding sources following company procedures
• Request records from other facilities to ensure continuity of care
• Communicate with outside agencies regarding the provision or scheduling of services
• Collect payments from client, providing proper receipts and securing the funds
• Provide administrative clerical support to our 7th street location
• Operate the telephone to forward calls or take messages as appropriate
• Greet persons entering the building, determine nature of visit and notify appropriate staff of their arrival
• Maintain training compliance as required by Westbrook Health Services

• Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options.
• Paid time-off, paid holidays, and paid training provide a healthy work life balance.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Mobility and ability to sit for long periods of time, use a standard computer keyboard and telephone are required functions.
• Ability to bend, reach and lift up to 20 pounds and to occasionally stand and walk within building.

Summary:

The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. We empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws.

Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.

Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.