Program Director-Care Coordination

Overview

Under the general supervision of the Division Director of Care Coordination, you will develop, implement, and manage day-to-day operations of WHS’s Care Coordination Programs. Our Care Coordination services include assessment, service planning, linkage/referral, monitoring, and follow-up activities, transportation, and reporting services.

• Bachelor's degree or non‑licensed master level clinician required, with either degree in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling).
• A minimum of 3 years of leadership experience or a demonstration of supervisory abilities.
• A minimum of 5 years of experience working in a human services setting.
• Must pass Criminal Investigation Background and DHHR background checks as well as post‑offer drug screen.
• Must have a valid driver’s license and current auto insurance.

• Oversee and manage a team of care coordinators and peers, providing guidance, support, and mentorship.
• Organize and facilitate in‑services/educational opportunities, routine staff meetings, and group supervision.
• Oversee administrative responsibilities including policies & procedures, compliance standards, HIPAA, incident reports, staff performance reviews, performance improvement plans, hiring assistance, new employee orientation, payroll, etc.
• Coordinate services and contracts with community partners and/or funding sources, reviewing referrals, documentation, and maintaining budget goals.
• Manage fiscal operations by monitoring and approving staff billing for contracted services and ensuring productivity standards.
• Represent Westbrook Health Services in the community and assist with networking and maintaining relationships with collateral contacts.
• Collaborate with key staff within the company, including the Division Director of Outpatient Services, Outpatient Clinic Director, Executive Team, etc.
• Responsible for onboarding new clinical staff to a comfortable level with the agency EMR/My Evolv.
• Demonstrate a willingness to learn and develop new skills, staying updated on current trends, resources, and educational opportunities in the MH/SUD and care coordination arena.

• Excellent interpersonal and communication skills, flexibility, and dependability.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail‑oriented manner.
• Proficient technology skills and knowledge of Microsoft Suite products, iPhones, and Teams.
• Capacity to function with minimal supervision.
• Knowledge of state agencies and community partners.

The professionals at Westbrook Health Services believe in promoting the well‑being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of knowledgeable and experienced staff.

Westbrook Health Services provides a comprehensive, low‑cost benefits package to all full‑time employees that includes medical, dental, vision, life, short and long‑term disability, critical illness, accident, and pet insurance coverage options. Paid time‑off, paid holidays, and paid training provide a healthy work‑life balance.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws.

Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.

Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.