Entry-Level Tolling Customer Service

Overview

Entry-Level Tolling Customer Service role at Mass Markets
. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are hiring Customer Service Agents to support walk-up inquiries, MOV pass tag issuance, and new account setup at the Parkersburg Memorial Bridge offices. This on-site role is ideal for individuals who are reliable, eager to learn, and passionate about helping people face-to-face.

If you have experience in customer service, tech support, inside sales, or back-office support, and enjoy working in a fast-paced environment, we encourage you to apply. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.
• Assist customers with new account setup, MOV pass tag issuance, and general inquiries.
• Process payments using toll operations back-office systems.
• Handle in-person customer concerns, complaints, and toll-related questions.
• Support incoming customer service phone calls and resolve issues promptly.
• Collaborate with the customer service team to enhance the overall customer experience.
• Complete end-of-day deposits and generate balancing reports.
• Adhere to all attendance and scheduling requirements.

• Must be 18 years or older
• High school diploma or equivalent required
• Experience with data entry and computer-based systems
• Fluent in spoken and written English
• Strong organizational, written, and verbal communication skills
• Willingness to work flexible shifts, including weekends
• Experience with cash handling on computerized systems
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer service-oriented: empathetic, responsive, patient, and conscientious
• Ability to multi-task, self-manage, and stay focused
• Strong team orientation and interpersonal skills

• Starting compensation based on experience with competitive benefits and incentives
• Paid Time Off (PTO) and paid holidays
• Health Benefits:
  
  medical, dental, and vision coverage after 60 days; MEC plans after 30 days (varies by location)
• Retirement Savings: available where offered
• Disability Insurance: short-term disability coverage
• Life Insurance and Supplemental Insurance options
• Career Growth through internal promotions
• Paid Training and a collaborative, engaging work environment
• Casual Dress Code

• Must be authorized to work in the country where the job is based
• Willingness to submit to background/security investigations (Level II) and fingerprinting; drug screening; offers contingent on results

Equal opportunity employer. MCI maintains a work environment free from discrimination and will consider qualified applicants with criminal histories in accordance with local and federal requirements.

About MCI: MCI provides CX/DX solutions, BPO, and IT services with a global footprint; it is the holding company for multiple brands and service lines.