Entry-Level Customer Service Representative

Overview

Mass Markets is hiring for the Entry-Level Customer Service Representative role. This is an on-site position with paid training.

Join to apply for the Entry-Level Customer Service Representative role at Mass Markets
.

Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re hiring Customer Service Representatives to support walk-up inquiries, new account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge facility offices
. In this role, you’ll be the face of our toll collection operations
, assisting customers with account setup, payments, and general inquiries.

This is an entry-level, on-site position with paid training. If you’re dependable, customer-focused, and ready to learn, we want you on our team!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Provide friendly, professional in-person customer support at the bridge facility office
• Assist customers with new account setup, MOV pass tag issuance, and account questions
• Process payments using toll operations back-office systems
• Manage walk-up inquiries, complaints, and customer concerns with empathy and professionalism
• Collaborate with other team members to enhance the overall customer experience
• Assist with incoming customer service phone calls to resolve issues
• Complete end-of-shift deposits, cash handling, and balancing reports
• Follow attendance, scheduling, and compliance requirements

• Must be 18+ years old with a high school diploma or equivalent
• Strong English communication skills (oral and written)
• Basic computer and data-entry skills
• Prior cash handling experience (computerized system preferred)
• Strong organizational, problem-solving, and conflict resolution skills
• Reliable and punctual with a strong work ethic
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, stay focused, and self-manage
• Comfortable working shifts that may include weekends
• Excellent interpersonal skills and the ability to build relationships with customers and teammates

• Experience in customer service, tech support, inside sales, or back-office support
• Previous in-person service role (banking, retail, tolls, or government services)

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a pay check. Our team members enjoy:

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a pay check.
• Fun, Engaging Work Environment:
  Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

Physical Requirements:

This job operates in a professional office…