Inbound Toll Collections Agent; Entry-Level

Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Parkersburg Memorial Bridge facility offices. In this role, you’ll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience.

• Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices.
• Assist customers with setting up new accounts and addressing inquiries or concerns
• Process payments using toll operations back-office systems
• Handle in-person customer issues related to toll activities, complaints, and account management
• Support incoming customer service calls and resolve issues professionally
• Collaborate with team members to enhance the overall customer experience
• Perform end-of-day shift balancing and deposit reporting
• Maintain consistent attendance and adhere to scheduled shifts

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service.

• Must be 18 years of age or older
• High school diploma or equivalent
• Proficient in computer-based data entry
• Fluent in English (spoken and written)
• Strong organizational, verbal, and written communication skills
• Availability to work shifts, including weekends
• Experience handling cash using computerized systems
• Ability to troubleshoot and follow up on customer issues
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused, empathetic, and patient
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a strong commitment to service excellence
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a pay check.
• Fun, Engaging Work Environment:
  Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

MCI is an equal opportunity employer that embraces differences and believes diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.