Entry-Level In-Person Customer Service Representative

LOCATION

Parkersburg, WV

JOB TYPE

Full-Time

PAY TYPES

Hourly

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're hiring Customer Service Agents to support walk-up inquiries, account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge offices. This entry-level, on-site position is ideal for individuals who are dependable, eager to learn, and passionate about delivering excellent service.

If you have experience in customer service, tech support, inside sales, or back-office support, and enjoy helping people face-to-face, we'd love to meet you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

Key Responsibilities:

* Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility.

* Assist walk-in customers with new account setup, MOV pass tag issuance, and general inquiries.

* Process payments using toll operations back-office systems.

* Handle in-person customer concerns, complaints, and toll-related questions.

* Support incoming customer service phone calls and resolve issues promptly.

* Collaborate with the customer service team to enhance the overall customer experience.

* Complete end-of-day deposits and generate balancing reports.

* Adhere to all attendance and scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

* Must be 18 years or older

* High school diploma or equivalent required

* Experience with data entry and computer-based systems

* Fluent in spoken and written English

* Strong organizational, written, and verbal communication skills

* Willingness to work flexible shifts, including weekends

* Experience with cash handling on computerized systems

* Ability to evaluate, troubleshoot, and follow up on customer issues

* Skilled in conflict resolution, problem-solving, and negotiation

* Customer service-oriented: empathetic, responsive, patient, and conscientious

* Ability to multi-task, self-manage, and stay focused

* Strong team orientation and interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a pay check. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Health Benefits:

Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

* Retirement Savings:
Secure your future with retirement savings programs, where available.

* Disability Insurance:
Short-term disability coverage is available to help protect you during unexpected challenges.

* Life Insurance:
Access life insurance options to safeguard your loved ones.

* Supplemental…