Communications Technician; Police Dispatch

Overview

Join the Parker Police Department – Become a True First Responder and Make a Real Impact!

Are you passionate about serving your community and contributing to meaningful change? If so, we want you to be part of the Parker Police Department!

As a member of the Communications Section
, you’ll be at the heart of operations, providing 24-hour emergency services to residents in Parker and Lone Tree
. Your work will directly impact the safety and well-being of the community. Communications technicians play a pivotal role in coordinating responses to emergencies and non-emergencies, ensuring the efficient flow of information to officers and residents alike.

• Provide vital 24-hour emergency services for Parker and Lone Tree residents.
• Handle a wide variety of calls for service, including emergency and non-emergency incidents.
• Use multi-tasking skills to manage up to ten computer screens while answering incoming phone calls and communicating over the radio.
• Process approximately 9,700 calls for service per month as a team, coordinating with local and regional agencies to direct responses.
• Serve as the first point of contact in critical situations, ensuring information is relayed efficiently and first responders are dispatched.
• Answer emergent and non-emergent phone calls; assess, dispatch appropriate police and other emergency services; operate radios; document incident details quickly and accurately.

• Must be 18 years of age or older and possess a high school diploma or GED.
• Two years of increasingly responsible related experience; two years of call taking or emergency dispatch experience preferred.
• Skill in verbal and written communication; ability to learn geography and street systems; ability to prioritize multiple events and make rapid, sound judgments under pressure.
• Ability to handle multiple tasks simultaneously while maintaining calm in emergency and stressful situations; adhere to policy and confidentiality requirements; pass a pre-employment background check including drug screen, criminal history, credit check and polygraph exam.

• Ability to operate office/dispatch equipment and use computer applications relevant to the role.
• Strong communication skills and the ability to interact with a broad range of people.
• Ability to work with minimal supervision and take appropriate action in emergencies.
• Ability to hear clearly and use telephone/radio headsets; active listening and empathy with callers.

• Applications reviewed by Communications Management Staff as received; testing emails sent upon approval.
• Interviews conducted periodically; candidates notified by phone, text, or email.
• Backgrounds and chief interviews ongoing.

The full salary range for this position is $30.50 - $42.70 per hour.

The Town of Parker is an EEO Employer.