Experienced Consumer Care Representative

Experienced Consumer Care Representative

Job Category
:
Operations

Requisition Number
: EXPER
002777

Apply now

• Posted :
  January 2, 2026
• Full-Time
• On-site

Showing 1 location

Perry
Perry, NY 14530, USA

• 11 Paid Holidays
• 401(k)
• 401(k) matching
• AD&D insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Job type

• Full-time.

Location

• This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530.

Number of openings for this position

• Ongoing need to fill this role.

Pay

• Starting at $20.00 -$25.00 per hour plus $630 to be paid towards medical health insurance per month.
• Unlimited Monthly Bonus Potential.

Schedule

• Monday to Friday with flexible scheduling.

The Experienced Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution.

...

• Skip-tracing debtors to locate current residence and employment information.
• Handling incoming and outgoing collection calls.
• Negotiating balance in full payments, payment arrangements or legal referrals.
• Reviewing accounts and schedule contact dates for follow-up calls.
• Reading and following scripts verbatim.
• Follow Federal/State laws and company policies.
• Documenting interactions with debtors.
• Additional duties as assigned based on the line of business.

High school diploma or GED required

• Minimum of 4 years of student loan collection experience required

• Reading and typing
• Working knowledge of modern office procedures, methods, and computer equipment
• Principles and practices of customer service
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided
• Good organizational skills and attention to detail
• Ability to comply with rules, regulations, laws and methods related to debt collection
• Work independently in the absence of immediate supervision
• Ability to handle and resolve recurring problems
• Successfully complete and pass the FDCPA test
• Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure

This position requires that you not be delinquent on or in default status on any student loans.

This position requires you to be eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management ...

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions ...

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.