Public Safety Officer - Armed; On-Call, 3rd Shift

Position Overview

Position: Public Safety Officer I – Armed

Location: Lutheran General Hospital, Park Ridge, IL

Shift: 10:00 pm – 6:30 am (3rd shift)

Scheduling: Registry/PRN – on‑call, scheduled as needed to cover departmental gaps.

• Provide security services with a customer‑service approach, focusing on professionalism, fairness, and compassion in accordance with policies, procedures and training.
• Maintain a professional, approachable appearance; be alert, observant, ethical, and enforce safety and security rules.
• Conduct interior and exterior patrols, inspections, audits of life‑safety measures, contraband searches, and patient‑valet management.
• Ensure traffic control, monitor visitor conduct, confront unauthorized persons for questioning.
• Prevent, respond to, and investigate workplace violence; respond to combative or threatening situations.
• Serve as primary resource for de‑escalation, using force as necessary (CEW, handcuffing).
• Plan and respond to emergencies (lost infants, fire, active threats).
• Investigate incidents on Advocate Health property, complete reports, and address complaints.
• Perform liaison rounding, deliver security awareness education, and collaborate with all departments.
• Coordinate with law enforcement and first responders; brief and monitor prisoner‑patient guards.
• Maintain current training in radio communications, de‑escalation, hemorrhage control (“STOP the BLEED”), CPR, restraint application, CEW.
• Assist with exterior traffic and crowd control, including parking enforcement and valet assistance.
• Utilize interview and interrogation tactics to uncover incident information.
• Patrol with a community‑oriented approach.

• Health‑Care Security Officer (CHSO) certification within two years of appointment.
• North Carolina:
  Armed Guard License within one year.
• NIMS Compliance Certification.
• Illinois FOID or CCW license; obtain Firearm Control Card within 90 days of hire.
• Stop the Bleed certification within one year of hire.
• Valid driver’s license.
• Certified in Conducted Energy Weapon (TASER) within 90 days of hire and periodic renewal.
• Strong awareness of street drugs, gang activity, and human trafficking.

• High school graduate or GED.

• Approximately one year of experience in security, public safety or customer service, including responding to emergent situations.

• High emotional intelligence, empathetic and compassionate responses.
• Ability to work in a collaborative, respectful environment with kindness.
• Commitment to patient‑centered safety practices.
• Ability to collaborate with medical staff and law enforcement.
• Remains calm under pressure to support a safe environment.
• Positive peer interaction and innovative solutions.
• Passes background investigation, drug screen, pre‑placement physical, and psychological screening; periodic renewals.
• Illinois: 40‑hour armed course with semi‑automatic pistol endorsement, and annual handgun qualification (70%+).
• Willingness to carry department‑authorized firearm, holster, and maintain equipment per policy.
• Strong judgment, courteous and tactful demeanor with verbally aggressive individuals.
• Quick assessment of dangerous situations and appropriate action.
• Effective verbal and written communication.
• Computer skills:
  Microsoft Word, Excel, web navigation, database entry.
• Self‑defence ability when de‑escalation fails.
• Effective radio and telephone communication (clear diction).

• Must sit, stand, walk, drive, lift up to 35 lb.; push/pull with similar force.
• Hand strength, dexterity and firearm operation without assistance.
• 20/20 vision or correctable to 20/20.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing required.
• Operate all necessary equipment; frequent exposure to aggressive and emotionally charged situations.
• Handle personal stress and possible violence; physically fit, able to walk entire facility, restrain individuals, and assist with patient lifts.

• Behavioral threat assessment knowledge.
• Use‑of‑force review.
• Crime‑through‑environmental‑design awareness.
• Ability to present material and facilitate meetings.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.