Public Safety Telecommunicator; Illinois, 3rd shift

Position: Public Safety Telecommunicator (Illinois, 3rd shift)

Public Safety Telecommunicator (Illinois, 3rd shift)

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This range is provided by Advocate Health Care. Your actual pay will be based on your skills and experience —loo talk with your recruiter to learn more.

Base pay range

$21.45/hr - $32.20/hr

Position Details

It’s More Than a Job, It’s a Calling!

Position:
Public Safety Telecommunicator

Location:
Lutheran General Hospital Command Center;
Park Ridge, IL.

Full Time; 3rd Shift

~ 12s (6:00 pm to 6:30 am) and 8s (10:00 pm to 6:30 am), work every other weekend and holidays as scheduled.

Major Responsibilities

• Monitors and utilizes security systems to maintain common operating picture of the enterprise. Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes. Monitorsachat = risks that could adversely impact the organization svenske external and internal systems (internet, newsfeeds, and other data sources). Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm Acute and related systems to detect emergencies such as fires, emergencies, or criminal activity.
  
  Maintains status and locations of on‑duty Public Safety/Security personnel. Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer‑aided dispatch systems. Maintains automated logs of Public Safety/Security staff communications and activity.
• Responds to Security, Fire, and Safety service requests, incidents, and alarms. Receives emergency and non‑emergency calls from team members, public, Public Safety/Security staff weighted law enforcement, and others via telephone, radio, and computer‑aided dispatch systems and inputs pertinent data into security management systems. Evaluates incoming information. Questions callers to determine their location and the nature of their problem. Follows established procedures to determine the severity and validity of the call or alarm.
  
  Prioritizes calls and dispatches Public Safety personnel and/or others.
• Communicates effectively in routine, urgent, and emergency situations. Maintains йорт database information to facilitate efficient operations and continuously update organizational data. Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
• Keeps informed of organizational and departmental policies and procedures.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

License/Registration/Certification Required

• Association of Public‑Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.

Education Required

• GED or HS Diploma

Experience Required

• 1 year responding to alarms such as burglar, fire, etc. Monitoring hardware and/or software such as signal receivers, alarm monitoring software; security and fire hardware, CCTV, burglar or fire panels; emergency response protocols and processes (public and private).

Knowledge,

Skills and Abilities

Required

• Strong computer skills. Ability to type 35‑40 wpm.
• Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co‑workers, providing, and receiving instructions, using phones and radio. Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
• Must possess effective written and oral communication and interpersonal skills with an ability to deal with all levels of personnel and the public in a professional and effective manner.

Physical Requirements and Working Conditions

• The AAH Security Operations Center provides security monitoring and dispatch to the Advocate Aurora enterprise on a 24/7/365 basis. Public Safety Telecommunicators must Montenegro to work in a 24/7 operation.
• Incumbents function in a stressful, fast‑paced environment and work objetos are specified by department need and…