Cashier, Retail
Listed on 2025-12-31
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Retail
Customer Service Rep, Retail Associate/ Customer Service
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Job DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
ResponsibilitiesEssential Job Functions:
- Greet, engage, and assist customers actively and visibly.
- Process customer transactions quickly, accurately, and efficiently.
- Understand and operate the Point of Sale (POS) system, handling various tenders such as cash, checks, credit, debit, SNAP EBT, WIC, coupons, and loyalty offers according to company policy.
- Adhere to company limits on cash shortages and overages, working honestly to control loss.
- Follow guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
- Report pricing discrepancies to the Scan Coordinator.
- Follow policies for postage stamps, gift cards, and coupons.
- Stay current with advertisements and promotions.
- Comply with all food safety and safety procedures, reporting unsafe conditions or accidents.
- Inspect equipment regularly and notify management of repairs needed.
- Create a welcoming environment for customers, answering questions about products.
- Follow all applicable laws and company policies.
- Work effectively in a high-paced, sometimes stressful environment.
- Manage conflicts cooperatively and professionally.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed.
- Support and assist diverse customer groups including minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodations.
Minimum Position Qualifications:
- Customer service experience
- Effective communication skills
- Basic math skills (counting, addition, subtraction)
Experience:
- Customer service experience
- Experience as a Bagger or Courtesy Clerk
Based in Illinois, Mariano’s merged with The Kroger Company in 2015. We serve over 40 stores in the Chicago Metro area. As part of Kroger, we pride ourselves on diverse teams passionate about food and people, aiming to create exceptional experiences for customers and communities.
We value people and support your growth and success at work and in life. Whether seeking part-time work or a new career, apply today to join our Mariano’s family.
If you need reasonable accommodation during the application process, please call or contact store management.
BenefitsWe offer comprehensive benefits supporting your well-being, including:
- Healthcare coverage (medical, dental, vision, prescriptions)
- Flexible scheduling with paid time off
- Emotional and financial support through counseling and financial tools
- Associate discounts on various purchases
- Tuition reimbursement up to $21,000
- Training programs and career growth opportunities
For more information, visit our Benefits Page.
Additional Details- Seniority level:
Entry level - Employment type:
Part-time - Job function:
Other - Industries:
Retail
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