Supervisor Patient Transport

Responsibilities

• Produce staffing assignments and work schedules, maintain adequate staffing levels and coverage.
• Coordinate employee activities throughout the day to ensure provision of services according to established procedures.
• Monitor accuracy and functionality of the Tele Tracking System including troubleshooting, programming new parameters and assigning new user access.
• Keeps abreast of high census areas and regulates transport accordingly.
• Assist in dispatching when short staffed or in times of large workload demands to ensure timeliness of service.
• Approve schedule changes and vacation requests.
• Maintain attendance records.
• Maintain department productivity reports.
• Coordinate the purchase and maintenance of equipment (wheelchairs and carts) used by the department to ensure availability and promptness of service. Selects, orients, develops, and evaluates associates maintaining a highly motivated staff capable of performing needed services which comply with standards set by the department, hospital, Accrediting Organization and other regulatory agencies.
• Interview employment candidates and select the most appropriate person for hire.
• Schedule new employees for hospital orientation as well as department orientation.
• Complete performance reviews of staff in a timely manner and establish development plans for each employee to motivate attainment of goals.
• Determine salary increases.
• Process and document corrective action, progressive disciplinary action, and termination of employees.
• Process Report Express payroll.
• Maintain employee records.
• Develop standards for attire and performance and provide effective quality service for patients through quality assurance.
• Conduct monthly meetings to provide information and open communications.
• Support and enforce hospital and department policies and procedures.
• Develop and implement departmental policies and procedures.
• Quality assurance – participate in bed management team to ensure timely transport of patients being discharged.
• Track Quality Assurance indicators and productivity and compile monthly productivity reports.
• Provide training based on identified needs.
• Participate in Patient Safety team to ensure proper patient identification and safety. Provide assistance and support to staff.
• Interact with staff throughout the hospital.
• Communicate with nursing, etc., to discuss work-related issues. Attend regular meetings or committees.
• Communicate with patients and families and health care team in a competent, courteous and professional manner.
• Demonstrate the ability to communicate appropriately with patients of various ages (children, infants, adolescents, adults, and geriatrics).
• Transport patients during staff shortages in the department. (Less than 5%).
• Provide information (manpower hours needed, equipment and supplies needed) to prepare budget and assist in developing goals in conjunction with the Manager of Clinical Operations and CRU.
• Respond to emergency codes within the transport department. Participate in self-development by attending mandatory in services.
• Attend inservice programs on equipment use and operation.

• High School education.
• Recognize needs and behaviors of patients treated (e.g., understand child growth and development, normal adolescent behavior, signs of normal aging); prior experience with various age groups preferred.
• 5-6 years hospital/patient transportation experience including 1-2 years lead or supervisory experience.

• Good communication skills.
• Ability to anticipate patient, employee and unit needs and refer for appropriate action.
• Customer service skills.
• Ability to read and write English.
• N/A

• Main Responsibilities are Mon-Friday first shift 06:00–14:30 or Second Shift 14:30–23:00. Ability to work holidays and on different shifts to accommodate staffing needs.
• Ability to perform lifting/standing activities related to patients. Ability to perform very heavy lifting (up to 100 pounds occasionally and/or in excess of 50 pounds frequently and/or in excess of 20 pounds constantly).
• Ability to maneuver and operate equipment used by the department.
• Routinely works with potentially infectious specimens and patients.
• Ability to assist in event of a fire or other disaster.
• Work environment includes exposure to adverse, hazardous or unpleasant conditions while caring for the sick. This description covers the general nature and level of work expected; incumbent may be required to perform other related duties as assigned.