Clinical Ops Resource RN

Responsibilities

• Works with the Patient Command Center and coordinates staffing for the facilitation of safe and efficient patient throughput and global distribution of staffing resources.
• Oversees operational efficiency and utilization of labor resources of the assigned shift in collaboration with unit-based charge nurses to ensure HPPD and LCE targets are met
• Participates in daily safety and capacity huddles
• Makes staffing recommendations and assignments at identified levels of competency as determined by state law, hospital policy, and regulatory agencies for the provision of safe and high-quality patient care.
• Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and staff.
• Works with teams to develop, implement and track results of quality improvement activities contributing to overall quality of care, KRA goals and regulatory requirements
• Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to assess the effectiveness of work hour and labor cost efficiency
• Gathers, records, and responds to staffing needs according to fluctuations in staffing and census updating Advocate Works schedule as needed.
• Provides correspondence with outside agencies for the management of agency resources as needed.
• Addresses problems and conflicts, which arise between patients, families and health care providers
• Responds to patient and family needs in times of stress or crisis
• Ensures compliance to all regulatory/safety standards to provide optimal environment for the customer.
• Responds to and resolve patient, customer, and associate complaints in a timely fashion.
• Solicits feedback on customer needs by performing ongoing assessments/interviews of internal and external customers
• Reviews customer satisfaction survey results; set targets for improvement and implement appropriate action plans
• Holds associates accountable for customer service standards
• Maintains Ongoing Operations During the Absence of Administrative Personnel. 25%
• Initiates and responds to hospital wide emergency situations following FEMA guidelines for Emergency Management, mobilizing appropriate resources and personnel in a timely manner participating as a member of the incident command team
• Addresses problems and conflicts which arise between patients, families and healthcare providers and provides appropriate support and service recovery.
• Facilitates the process of drug/alcohol testing for cause according to hospital policy
• Communicates significant concerns to the appropriate personnel including the administrator on call and executive leadership
• Evaluates patient conditions as requested and helps staff problem solve clinical issues serving as a coach for chain of command in the absence of the nursing unit leadership
• Ensures compliance to all regulatory/safety standards, follows HIPPA guidelines, interacts with the media regarding newsworthy incidents that involve the hospital
• Manages hospital wide emergency situations, mobilizing appropriate resources and personnel
• Acts as the primary contact person for issues concerning protective custody and unobtainable consents
• Facilitates the process of drug/alcohol testing for cause according to hospital policy
• Interacts with the press regarding newsworthy incidents that involve the hospital according to hospital policy
• Makes unit rounds receiving update on patient conditions from the nursing staff.
• Evaluates patient condition as requested
• Implements and evaluate standards of practice to ensure quality care
• Provides a structure to support associates in providing quality care by assisting in establishing standards of care, policies, procedures, and protocols in compliance with regulatory agencies
• Works with teams to develop, implement and track results of quality improvement activities continuing to overall quality of care.
• Benchmarks regularly with other organizations both within and outside of health care to identify best practices and develop action plans.
• Demonstrates behaviors that are age appropriate for the individuals in question.
• Suppo…