Marc Services- Pt

Job Summary

MARC Services at the Municipal Athletic and Recreation Center (MARC) is responsible for representing and maintaining the standards of the Recreation/Racquet Sports Departments by providing information and assistance to customers and potential customers regarding all recreation programs and facilities and providing administrative assistance for all recreation and city programs in a professional manner. This is a cross-trained position for Front Desk Services and Pro Shop and is a part-time position.

$24.10-$28.92 per hour

• Prepares the pro shop or facility for daily operations; helps maintain the MARC or shop in a clean and neat fashion picking up lobby, locker rooms, random trash, wiping down counters and windows; restocks shelves, flyer kiosks and inventory, roams facility for areas that need attention.
• Responsible for purchasing inventory, retail sales, returns, racquet stringing work orders, and other retail functions in the pro shop. Responsible for knowing products (apparel, strings, hard goods and soft goods) and conveying this to customers in a timely and professional manner.
• Responsible for registering and checking in customers for classes, programs, and adult tennis clinics using registration software; issues proper receipts and is accountable for collecting payments for all registrations. Responsible for completing shift checklists and proper paperwork, including daily reconciliations, and updating patron waivers.
• Responsible for purchasing inventory, handling retail sales, returns, racquet stringing work orders, and other pro shop functions while in shop; knowledgeable about products and all Park City Recreation/Racquet Sports programs and conveys this information to customers and part-time staff in a timely and professional manner. Assists all departments within the MARC with overflow work as requested.
• Contacts other City departments (IT, Building Maintenance, etc.) to resolve facility issues when necessary.
• Responsible for knowing and following City policies such as Cash Handling, Email, and Internet policies.
• Responsible for enforcing Recreation Center rules and policies.
• Participates as part of the Recreation Team by engaging with co-workers and working towards the goal of exceptional customer service and a product that exceeds the community’s expectations!
• This pro shop and front desk cross trained position requires two (2) shifts per week in the pro shop and an additional shift each week covering either in the pro shop or at the front desk; for a minimum of three (3) shifts per week.
• Other duties as assigned.

• Must be at least sixteen (16) years of age.
• Must be available to cover a range of different shifts including weekends, evenings and holidays.
• CPR, First Aid, and AED Certification (or ability to obtain; provided on-site by employer).

• Previous customer service experience.
• Valid state driver’s license to assist with recreation programs when needed.