Xfinity Retail Sales Consultant

Retail Sales Consultant

Comcast is a Fortune 50 leader driving innovation in media and technology. We are looking for passionate, customer-focused individuals to join our retail sales team as Retail Sales Consultants.

$22.74+ Hourly ($15.05/hr Base Rate + $1333/month Targeted Commission
)
$1,000 sign-on bonus
Uncapped commission, 4-Day Work Week, Day One Benefits, Courtesy TV & Internet

• Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Solving customer issues, answering questions, assisting with accounts, upgrading services, and processing requests.
• Providing expert-level understanding for customers and Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

• High School Diploma or equivalent.
• Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience.
• Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed. Ability to work in alternate stores outside of the home base store.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

• Day-One benefits:
  Medical, Dental, Vision coverage, Comcast XFINITY courtesy services, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000, Paid Time Off and a 401(k) Savings Plan with up to 6% dollar-to-dollar matching.
• …and much more.

Base Pay: $15.05 per hour (base rate). Total Target Compensation: $22.74 per hour (Base Pay + Targeted Commission). Sign-on bonus: $1,000.

Customer-Focused, Workplace Organization, Persuasion, Technical Knowledge, Teamwork, Self-Motivation, Resilience, Critical Thinking, Problem Solving, Communication, Professional Integrity.

High School Diploma / GED.

Relevant certifications not required.

Salt Lake City, UT.

Comcast is an Equal Opportunity employer. We are a Veteran's Employment and Support Services partner. We provide reasonable accommodations for applicants with disabilities. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.