Retail Store Manager

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist,Moto Sport, andSteepand

Cheap—aimto supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products,a superior shopping experience, personalized Gearheadexpertise, lightning-fast andaccuratefulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities andpossessexcellent communication and interpersonal skills.

We areseekinga highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear-related needs. As the Store Manager, you will be responsible for overseeing the day-to-day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising decisions, inventoryintegrityand store profitability. You will also be responsible for extending Backcountry’s culture, corevaluesand operating principles into your workplace,maintaininga positive and enthusiastic work environment.

This role is challenging –above and beyondthe day-to-day responsibilities,you’llhavea big role within a fast-paced team.

This position willreportintothe Head of Retail.

• Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandising
• Monitor store performance metrics, develop action plans and execute to delivery Budget goals across selling and profitability
• Recruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customers outdoor activities and needs
• Maintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoning
• Build loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issue
• Identify local marketing opportunities to further engagement in the community
• Manage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategy
• Maintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communication
• Develop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholders
• Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences

• 5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce company
• Proven track record of achieving sales targets and maximizing profitability
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and time-management skills
  
  Ability to prioritize tasks, remain flexible and adapt quickly
• Proficient in Microsoft Office, point-of-sale (POS) systems and Scheduling tools
• Passion for the outdoors and outdoor products

TheCSCfamily of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only:
If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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