Assistant General Manager

Natural Retreats is hiring an Assistant General Manager to join our Park City, UT team! In this role, the Assistant General Manager (AGM) will work with the General Manager to implement and maintain the day-to-day operations of the Park City portfolio. The AGM’s primary role will be oversight of Natural Retreats Homeowner Association (HOA) management in Park City, UT. The AGM will take full ownership of the management of our HOA contracts and staff to ensure the HOA budgets are managed and profitable, while continuing to expand our rental pool within each community.

The AGM is expected to develop and coach leaders and staff, promoting engagement, collaboration, and continuous improvement. Through effective communication and oversight, this role ensures day-to-day operations run efficiently while meeting quality, service, and performance standards. Core responsibilities include leading all HOA General Managers, Operations Managers and their staff members, new home recruitment, the overall organization and management of the destination, property management and housekeeping duties, recruitment and training of team members, administration, and guest/owner relations.

Starting range is $90,000 - $100, 000. Final compensation will be commensurate upon experience.

Natural Retreats contributes to both employee and dependent premiums!

• 17vacation days
• 9 holidays
• 7 sick days
• 5  a $1,500 allowance to booka
  
  NR vacation home!
• Maternity AND Paternity Leave
• Medical(Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401
  
  Kretirement plan options with
  3.5% company match
• Shortand Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Cell phone

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the complete operational performance of the site– primarily the HOA portion of the site business.
• Work closely with the SVP of Operations and General Manager to develop, implement and maintain procedures relevant to the site to increase profitability, performance and efficiencies.
• Develop and maintain existing relationships with suppliers, strategic partners, and industry professionals.
• Partner with the  team to carry out local marketing initiatives.
• Parner with the  Development team and senior management to strategize and execute home recruitment initiatives.
• Monitor and evaluate all key competitors as well as the activities, services and products of the competition.
• Deliver sales presentations to key clients.
• Proactively develop new plans and initiatives to achieve sales goals.
• Ensure all guests receive all elements of  in-line with brand standards including, but not exclusively restricted to pre-arrival calls, personal meet and greets, etc.
• Recruit, interview, and train staff and ensure their ongoing development by providing regular feedback and coaching.
• Ensure the team understands service expectations and are consistently delivering worldclass service.
• Build a strong team and represent Natural Retreats appropriately at all times.
• Rotating on calls, covering holidays and weekends.
• Help audit homes and facilitate certain property management services to homeowners in your portfolio.
• Primary point of contact to reach out to owners for approvals on stays, negotiated rates, reduced minimum, etc. requests from the Sales team.
• Be an expert in how the owner portal operates in order to demonstrate to property owners the benefits of the portal.
• Monitor housekeeping, guest services, and maintenance managers’ communication with owners.
• Review P&Ls and budgets for input and feedback.
• Monitor and be accountable for the destination's financials including Homeowner Statements and company credit card.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

• Bachelor’s degree and minimum 3 years of relevant work…