Assistant General Manager

Assistant General Manager – Park City, UT

Natural Retreats is hiring an Assistant General Manager to join our team in Park City, UT. In this role, the Assistant General Manager (AGM) works with the General Manager to implement and maintain day‑to‑day operations of the Park City portfolio.

The AGM’s primary role is oversight of Natural Retreats Homeowner Association (HOA) management in Park City, UT. The AGM takes full ownership of the HOA contracts and staff to ensure HOA budgets are managed and profitable, while continuing to expand the rental pool within each community.

The AGM is expected to develop and coach leaders and staff, promote engagement, collaboration, and continuous improvement. Through effective communication and oversight, this role ensures day‑to‑day operations run efficiently while meeting quality, service, and performance standards.

Core responsibilities include leading all HOA General Managers, Operations Managers and their staff members, new home recruitment, overall organization and management of the destination, property management and housekeeping duties, recruitment and training of team members, administration, and guest/owner relations.

• Oversee complete operational performance of the site – primarily the HOA portion.
• Work closely with the SVP of Operations and General Manager to develop, implement and maintain procedures relevant to the site to increase profitability, performance and efficiencies.
• Develop and maintain existing relationships with suppliers, strategic partners and industry professionals.
• Partner with the  team to carry out local marketing initiatives.
• Partner with the  Development team and senior management to strategize and execute home recruitment initiatives.
• Monitor and evaluate all key competitors as well as activities, services and products of the competition.
• Deliver sales presentations to key clients.
• Proactively develop new plans and initiatives to achieve sales goals.
• Ensure all guests receive all elements of  in‑line with brand standards including pre‑arrival calls, personal meet and greets, etc.
• Recruit, interview, and train staff and ensure their ongoing development by providing regular feedback and coaching.
• Ensure the team understands service expectations and consistently delivers world‑class service.
• Build a strong team and represent Natural Retreats appropriately at all times.
• Rotating on calls, covering holidays and weekends.
• Help audit homes and facilitate certain property management services to homeowners in portfolio.
• Primary point of contact to reach out to owners for approvals on stays, negotiated rates, reduced minimum, etc. requests from the Sales team.
• Be an expert in how the owner portal operates in order to demonstrate to property owners the benefits of the portal.
• Monitor housekeeping, guest services, and maintenance managers’ communication with owners.
• Review P&Ls and budgets for input and feedback.
• Monitor and be accountable for the destination’s financials including Homeowner Statements and company credit card.

• Bachelor’s degree and minimum 3 years of relevant work experience, specifically 2+ years of hospitality or sales management.
• Minimum 3 years of management.
• Pass pre‑employment testing which may include drug testing and/or background screening.
• Valid driver’s license with good driving record.
• Excellent organizational and project management skills.
• Highly autonomous and self‑motivated.
• Must be computer savvy and able to learn new software programs.
• Proficiency in Microsoft Office, specifically Microsoft Excel.
• Excellent verbal and written communications skills and exceptional interpersonal skills to make strong personal connections with homeowners.
• Ability to manage time effectively and meet deadlines within required timeframe.
• Detail‑oriented.
• Ability to problem‑solve in a fast‑paced environment.
• Flexible and work in a fast‑paced environment with hours of work varying, especially during peak season.

Compensation
:
Starting range is $90,000 – $100,000. Final compensation will be commensurate upon experience.

Benefits & PTO

• 17 vacation days.
• 9 holidays.
• 7 sick days.
• 5  with a…