Guest Service Manager

Overview

Guest Service Manager - 402000

Department:
Rooms

Reports To:

Assistant General Manager and General Manager

FLSA:
Exempt

Job Summary:

The Guest Service Manager will oversee front of house operations, manage staff, and ensure the highest level of guest satisfaction. The ideal candidate will be able to handle various administrative tasks, resolve guest issues, and maintain a smooth guest service operation.

• Manage guest facing staff and ensure effective operation of the front desk, shuttle and front of house F&B.
• Provide exceptional customer service and resolve guest complaints promptly.
• Oversee check-in and check-out processes.
• Handle reservations and ensure accurate guest billing.
• Maintain and update front desk procedures and documentation.
• Coordinate with other departments to fulfill guest requests.
• Monitor and maintain the appearance of the front desk area.
• Train and develop front of house team members.

• High school diploma or equivalent; college degree preferred.
• Previous supervisory experience in a hotel front desk or customer service role.
• Strong leadership and communication skills.
• Ability to multitask and handle high-pressure situations.
• Proficient in hotel management software and Microsoft Office Suite.
• Flexibility to work various shifts, including nights, weekends and holidays.
• Clean driving record with valid drivers license required.

• Ability to stand or sit for extended periods.
• Ability to lift and carry items up to 30 pounds.
• Ability to handle repetitive tasks.

Dreamscape Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. We are committed to creating a diverse and inclusive workplace.

Competitive salary, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.