Operations Supervisor

Overview

Join Us in Delivering an Exceptional Owner & Guest Experience at Founders Place! Bring your leadership and hospitality expertise to Founders Place as an Operations Supervisor
, at a luxury property in Park City, Utah, proudly managed by East West Hospitality. This highly visible, guest-facing role supports daily operations and plays a key part in delivering exceptional owner and guest experiences through seamless coordination and on-site problem solving. We’re looking for a confident, approachable leader who thrives in a high-touch environment and enjoys being hands-on and solutions-focused.

The Operations Supervisor supports the Operations Manager in the daily operations of a luxury condominium property. This highly visible, guest-facing role focuses on owner relations, guest experience, and on-site problem solving, working closely with Front Desk, Housekeeping, and Engineering teams to ensure seamless operations and high service standards.

• Support the Operations Manager in the daily oversight of property operations and service delivery
• Serve as a visible, on-site leader, assisting with owner and guest relations and resolving issues in real time
• Act as a primary point of contact for owners and guests, ensuring timely follow-up and clear communication
• Coordinate closely with Front Desk, Housekeeping, and Engineering teams to ensure smooth day-to-day operations
• Assist with scheduling, coverage planning, and workload balancing across operational departments
• Monitor common areas and back-of-house spaces to ensure cleanliness, safety, and brand standards are consistently maintained
• Support arrivals, departures, move-ins, and move-outs to ensure a seamless experience
• Assist with incident documentation, service recovery efforts, and operational follow-up
• Help enforce property policies, procedures, and house rules in a professional and consistent manner
• Step in to support frontline operations during peak periods or staffing gaps
• Make real-time service decisions within established guidelines and escalate higher-risk issues as appropriate

• Strong interpersonal presence with the ability to engage owners, guests, and team members in a calm, professional, and approachable manner
• Emotional intelligence and composure in high-touch or high-pressure situations
• A service-oriented mindset with a genuine desire to help and solve problems
• Clear and effective communication skills across all levels
• Sound judgment and the ability to balance independence with appropriate escalation
• A collaborative leadership style built on teamwork and influence
• Accountability and follow-through, ensuring issues are fully resolved
• Adaptability to shifting priorities and operational needs
• Discretion and professionalism when handling sensitive matters

Start date: 03/01/2026

Compensation
: $25-$27

Employment Type:Full Time, Year Round

Schedule: Varies, may include evenings, weekends, and holidays

Closing Date
: 2/28/2026 or until filled

• Prior experience in hotel, resort, luxury residential, or condominium operations
• Demonstrated experience supporting or supervising frontline operational teams
• Strong understanding of owner and guest service standards in a high-touch environment
• Ability to coordinate across departments including Front Desk, Housekeeping, and Engineering
• Proficiency with property management systems, scheduling tools, and basic office software
• Experience with incident reporting, service recovery documentation, and operational follow-up
• Familiarity with safety protocols, emergency procedures, and basic compliance requirements
• Strong organizational and time-management skills in a fast-paced environment

• Health Insurance,Dental, Vision, & Accident Insurance,Life & Pet Insurance
• 401(K) Plan with discretionary Employer Match
• Wellness Bonus
• Paid Time Off, Paid Sick Time
• Career Development Trainings
• Corporate Discounts with Perk Spot
• Sabbatical Program,$500 Referral Program
• Employee Assistance Program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.