Assistant Manager - Spa, Park Hyatt Kuala Lumpur

Position: Assistant Manager - Spa

Location: Park Hyatt Kuala Lumpur, Malaysia

Department: Spa Fitness and Wellness

Type: Full-time

Level: Entry Level Manager

Nationality: Malaysian Citizens and Permanent Residents only

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Spa is responsible for providing hands‑on support and guidance to the spa team, ensuring services are delivered following approved spa brand standards and sequences of service, and fostering strong relationships with guests.

• Assist in the day‑to‑day operations of the spa department.
• Provide hands‑on support and guidance to the spa team.
• Ensure that services are delivered in accordance with approved spa brand standards and sequences of service.
• Foster strong relationships with guests and address their concerns professionally and empathetically.

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in hospitality/hotel management.
• Minimum 2-3 years of experience in a supervisory or managerial role in a spa within luxury hotels or related establishments.
• Strong understanding of spa operations, treatments, and services.
• Excellent interpersonal skills to build strong relationships, attention to detail in delivering exceptional guest experiences, and strong problem‑solving abilities to handle guest concerns professionally and empathetically.