In-Room Dining Order Taker - Waldorf Astoria Park

Job Description – In‑Room Dining Order Taker – Waldorf Astoria Park City (HOT0C1GQ
) Job Number

HOT0C1GQ

Waldorf Astoria Park City
2100 Frostwood Blvd, Park City, 84098

The Waldorf Astoria Park City is a Forbes 4‑Star boutique hotel with 150 rooms, 4,000 square feet of banquet space, and three food and beverage outlets. This award‑winning 4‑Star property offers elevated comfort food inspired by mountain regions from around the world. The hotel includes a 3‑meal restaurant, a seasonal pool restaurant, and in‑room dining.

• Classification: Full‑Time
• Shift: Various – must be available weekdays, weekends, and holidays
• Work in an environment where kindness, creativity and authenticity are highly appreciated
• Complimentary meals on duty
• Worldwide travel perks – up to 30 nights at discounted rates at over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
• Career mobility – opportunities in concierge, reservations, front office, accounts, human resources, and over 100 other departments worldwide

* Please note:

benefits may vary depending on the classification status of the position.

As an Order Taker, you will answer telephones and take guest food and beverage orders as part of the hotel’s effort to deliver outstanding guest service and financial profitability. Your responsibilities include:

• Answer room‑service telephones and respond to guest requests in a timely, friendly and efficient manner
• Maintain knowledge of the menu, including restaurant promotions, specials, and preparation details
• Upsell food and beverage items, including sides, dessert, beverages, and special promotion items
• Input guest orders into the appropriate point‑of‑sale system
• Reconcile checks upon order delivery, verifying totals, gratuity disbursement, and managing the cash drawer and house bank according to accounting guidelines

Hilton values the following qualities in all Team Members:

• Hospitality: We are passionate about delivering exceptional guest experiences.
• Integrity: We do the right thing, all the time.
• Leadership: We lead in our industry and in our communities.
• Teamwork: We are team players in everything we do.
• Ownership: We own our actions and decisions.
• Urgency: We operate with discipline and a sense of urgency.

Additional key attributes include:

• Quality
• Productivity
• Customer Focus

Hilton is the global leader in hospitality, offering accommodations, service, amenities, and value to business and leisure travelers. Hilton’s vision is “to fill the earth with the light and warmth of hospitality,” creating remarkable experiences worldwide every day. Our team members are at the heart of it all.

Hilton is proud to offer a comprehensive benefits package to eligible team members, including:

• Access to your pay when you need it through Daily Pay
• Medical insurance coverage for you and your family
• Mental health resources
• Best‑in‑class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k) plan
• Employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials such as college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more
• Career growth and development opportunities
• Team member resource groups
• Recognition and rewards programs

* Available benefits may vary depending on property‑specific terms and conditions of employment.